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Career and Education Opportunities for Telephone Operators in Cheyenne, Wyoming

Telephone operators can find many career and educational opportunities in the Cheyenne, Wyoming area. The national trend for telephone operators sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

The average wage in the general category of Telephone jobs is $11 per hour or $22,560 per year in Wyoming, and an average of $13 per hour or $27,945 per year nationwide.

There are four schools of higher education in the Cheyenne area, including one within twenty-five miles of Cheyenne where you can get a degree to start your career as a telephone operator. Given that the most common education level for telephone operators is a high school diploma or GED, you can expect to spend only a short time studying to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Cheyenne include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Laramie County Community College - Cheyenne, WY

Laramie County Community College, 1400 E College Dr, Cheyenne, WY 82007-3299. Laramie County Community College is a small college located in Cheyenne, Wyoming. It is a public school with primarily 2-year programs and has 4,250 students. Laramie County Community College has a one to two year program in Customer Service Support/Call Center/Teleservice Operation which graduated one student in 2008.

LOCATION INFORMATION: Cheyenne, Wyoming

Cheyenne, Wyoming
Cheyenne, Wyoming photo by CommonsHelper2 Bot

Cheyenne is situated in Laramie County, Wyoming. It has a population of over 56,915, which has grown by 7.4% in the past ten years. The cost of living index in Cheyenne, 85, is well below the national average. New single-family homes in Cheyenne are priced at $129,500 on average, which is far less than the state average. In 2008, one hundred sixty new homes were constructed in Cheyenne, down from three hundred eleven the previous year.

The three most popular industries for women in Cheyenne are health care, public administration, and educational services. For men, it is public administration, construction, and accommodation and food services. The average commute to work is about 15 minutes. More than 24.5% of Cheyenne residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.5%, is higher than the state average.

The unemployment rate in Cheyenne is 6.7%, which is less than Wyoming's average of 6.8%. About 8.8% of Cheyenne's residents are below the poverty line, which is better than the state average.

The percentage of Cheyenne residents that are affiliated with a religious congregation, 47.7%, is less than the national average but more than the state average. Calvary Church, Morrie Avenue Church and Full Gospel Church are some of the churches located in Cheyenne. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Cheyenne is home to the Wyo Plaza and the Cheyenne Country Club as well as Cahill Park and Pioneer Park. Shopping malls in the area include Indian Hills Shopping Center, Frontier Mall and Frontier Square Shopping Center. Visitors to Cheyenne can choose from Quality Inn Cheyenne, Motel 6 and Cheyenne Super 8 Motel for temporary stays in the area.