Popular Careers

Career Development

Career development resources for aspiring professionals.

Career Change Center

Career change guides, tutorials and resources for professionals in transition.

Job Search Resources

Job search resources, websites, guides and directories for job seekers.


Career and Education Opportunities for Customer Care Specialists in Cheyenne, Wyoming

For those living in the Cheyenne, Wyoming area, there are many career and education opportunities for customer care specialists. There are currently 1,420 working customer care specialists in Wyoming; this should grow by 36% to about 1,930 working customer care specialists in the state by 2016. This is better than the national trend for customer care specialists, which sees this job pool growing by about 17.7% over the next eight years. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Income for customer care specialists is about $12 hourly or $26,490 yearly on average in Wyoming. Nationally, their income is about $14 hourly or $29,860 per year. Incomes for customer care specialists are not quite as good as in the overall category of Human Resources and Customer Service in Wyoming, and not quite as good as the overall Human Resources and Customer Service category nationally.

There is one school within twenty-five miles of Cheyenne where you can study to be a customer care specialist, among four schools of higher education total in the Cheyenne area. Given that the most common education level for customer care specialists is a high school diploma or GED, you can expect to spend only a short time training to become a customer care specialist if you already have a high school diploma.

CAREER DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists talk with customers by telephone or in person to furnish data related to products and services, to take or enter orders, cancel accounts, or to obtain specifics of complaints. They also check to insure that appropriate changes were made to deal with customers' problems. Equally important, customer care specialists have to keep archives of customer interactions and transactions, recording specifics of inquiries and comments, as well as actions taken. Finally, customer care specialists refer unresolved customer grievances to designated departments for further investigation.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

It is important for customer care specialists to decide on charges for services requested, collect deposits or payments, or manage billing. They are often called upon to resolve customers' service or billing complaints by performing activities such as exchanging products and adjusting bills. They also contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. They are sometimes expected to complete contract forms, ready change of address archives, and issue service discontinuance orders, using computers. Somewhat less frequently, customer care specialists are also expected to keep archives of customer interactions and transactions, recording specifics of inquiries and comments, as well as actions taken.

and obtain and examine all relevant data to gauge validity of complaints and to establish possible causes. And finally, they sometimes have to talk with customers by telephone or in person to furnish data related to products and services, to take or enter orders, cancel accounts, or to obtain specifics of complaints.

Like many other jobs, customer care specialists must be thorough and dependable and be reliable.

Similar jobs with educational opportunities in Cheyenne include:

  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

EDUCATIONAL OPPORTUNITIES: Customer Care Specialist Training

Laramie County Community College - Cheyenne, WY

Laramie County Community College, 1400 E College Dr, Cheyenne, WY 82007-3299. Laramie County Community College is a small college located in Cheyenne, Wyoming. It is a public school with primarily 2-year programs and has 4,250 students. Laramie County Community College has a one to two year program in Customer Service Support/Call Center/Teleservice Operation which graduated one student in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Customer Support Analyst: Support center analysts provide front line support and act as the primary contact for customers.

For more information, see the Help Desk Institute website.

Customer Service Representative: This one-day skills training and certification introduces the skills and techniques required to provide exceptional customer service and support.

For more information, see the Help Desk Institute website.

Desktop Support Technician: The HDI Desktop Support Technician certification is designed specifically for IT support professionals who spend much of their day visiting customers at their workstations or home office.

For more information, see the Help Desk Institute website.

Knowledge Management Foundations: KCS Principles: This certification will help you adopt a Knowledge-Centered Support (KCSSM) strategy that will shift your support center from a call-centric model to a knowledge-oriented model.

For more information, see the Help Desk Institute website.

Certified Customer Service Representative: Applicable to financial services professionals who have completed the AIB Customer Service Representative Certificate and who function as customer service representatives.

For more information, see the Institute of Certified Bankers website.

National Professional Certification in Customer Service: National Professional Certification in Customer Service® is an industry credential that facilitates career mobility for employees, applicants, and students; adds value to education and training programs; and helps employers identify the qualified professionals.

For more information, see the National Retail Federation Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Cheyenne, Wyoming

Cheyenne, Wyoming
Cheyenne, Wyoming photo by CommonsHelper2 Bot

Cheyenne is situated in Laramie County, Wyoming. It has a population of over 56,915, which has grown by 7.4% in the past ten years. The cost of living index in Cheyenne, 85, is well below the national average. New single-family homes in Cheyenne are priced at $129,500 on average, which is far less than the state average. In 2008, one hundred sixty new homes were constructed in Cheyenne, down from three hundred eleven the previous year.

The three most popular industries for women in Cheyenne are health care, public administration, and educational services. For men, it is public administration, construction, and accommodation and food services. The average commute to work is about 15 minutes. More than 24.5% of Cheyenne residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.5%, is higher than the state average.

The unemployment rate in Cheyenne is 6.7%, which is less than Wyoming's average of 6.8%. About 8.8% of Cheyenne's residents are below the poverty line, which is better than the state average.

The percentage of Cheyenne residents that are affiliated with a religious congregation, 47.7%, is less than the national average but more than the state average. Calvary Church, Morrie Avenue Church and Full Gospel Church are some of the churches located in Cheyenne. The most common religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Cheyenne is home to the Wyo Plaza and the Cheyenne Country Club as well as Cahill Park and Pioneer Park. Shopping malls in the area include Indian Hills Shopping Center, Frontier Mall and Frontier Square Shopping Center. Visitors to Cheyenne can choose from Quality Inn Cheyenne, Motel 6 and Cheyenne Super 8 Motel for temporary stays in the area.