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Career and Education Opportunities for Customer Care Specialists in Wisconsin

Wisconsin has a population of 5,654,774, which has grown by 5.43% in the last 10 years. Nicknamed the "Badger State," its capital is Madison, though its largest city is Milwaukee.

There are currently 43,840 working customer care specialists in Wisconsin; this should grow by 20% to about 52,640 working customer care specialists in the state by 2016. This is better than the nation as a whole, where employment opportunities for customer care specialists are expected to grow by about 17.7%. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

The income of a customer care specialist is about $14 hourly or $30,710 yearly on average in Wisconsin. In the U.S. as a whole, their income is about $14 hourly or $29,860 per year on average. Incomes for customer care specialists are not quite as good as in the overall category of Human Resources and Customer Service in Wisconsin, and not quite as good as the overall Human Resources and Customer Service category nationally.

In 2008, there were a total of 3,619,782 jobs in Wisconsin. The average annual income was $37,770 in 2008, up from $36,990 the preceding year. The unemployment rate in Wisconsin was 8.5% in 2009, which has grown by 3.7% since the previous year. Approximately 22.4% of Wisconsin residents have college degrees, which is lower than the national average.

The top industries in Wisconsin include dairy product manufacturing, cheese manufacturing, and converted paper product manufacturing. Notable tourist attractions include the CAPT Frederick Pabst Mansion, the Eisner Museum of Advertising & Design, and the Betty Brinn Children's Museum.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Wisconsin


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Wisconsin include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Wisconsin

Wisconsin
Wisconsin photo by KKNiteOwl

Wisconsin has a population of 5,654,774, which has grown by 5.43% in the last 10 years. Nicknamed the "Badger State," its capital is Madison, though its biggest city is Milwaukee. In 2008, there were a total of 3,619,782 jobs in Wisconsin. The average annual income was $37,770 in 2008, up from $36,990 the previous year. The unemployment rate in Wisconsin was 8.5% in 2009, which has grown by 3.7% since the previous year. Roughly 22.4% of Wisconsin residents have college degrees, which is lower than the national average.

The top industries in Wisconsin include dairy product manufacturing, cheese manufacturing, and converted paper product manufacturing. Notable tourist destinations include the Charles Allis Art Museum, the Eisner Museum of Advertising & Design, and the Betty Brinn Children's Museum.