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Career and Education Opportunities for Casino Supervisors in Milwaukee, Wisconsin

Casino supervisors can find both educational opportunities and jobs in the Milwaukee, Wisconsin area. There are currently 610 working casino supervisors in Wisconsin; this should grow by 10% to 670 working casino supervisors in the state by 2016. This is not quite as good as the national trend for casino supervisors, which sees this job pool growing by about 11.8% over the next eight years. In general, casino supervisors supervise gaming operations and personnel in an assigned area.

Casino supervisors earn about $20 hourly or $42,800 annually on average in Wisconsin and about $21 hourly or $45,500 annually on average nationally. Incomes for casino supervisors are better than in the overall category of Gaming and Gambling in Wisconsin, and better than the overall Gaming and Gambling category nationally.

There are thirty-nine schools of higher education in the Milwaukee area, including one within twenty-five miles of Milwaukee where you can get a degree to start your career as a casino supervisor. Casino supervisors usually hold a high school diploma or GED, so it will take only a short time to learn to be a casino supervisor if you already have a high school diploma.


Casino Supervisor video from the State of New Jersey Dept. of Labor and Workforce Development

In general, casino supervisors supervise gaming operations and personnel in an assigned area. They also circulate among tables and observe operations.

Casino supervisors resolve customer and employee complaints. They also monitor game operations to insure that house rules are followed and federal regulations are adhered to, and that employees furnish prompt and courteous service. Equally important, casino supervisors have to report customer-related incidents occurring in gaming areas to supervisors. They are often called upon to explain and interpret house rules. They are expected to greet customers and ask about the quality of service they are receiving. Finally, casino supervisors evaluate staff' performance and ready written performance evaluations.

Every day, casino supervisors are expected to be able to evaluate problems as they arise. They need to articulate ideas and problems. It is also important that they piece together evidence to, in some sense, diagnose what is going on in a situation.

It is important for casino supervisors to monitor stations and games, and move dealers from game to game to insure adequate staffing. They are often called upon to establish and take care of banks and table limits for each game. They also monitor customers for signs of compulsive gambling, offering assistance if needed. They are sometimes expected to supervise the distribution of complimentary meals and other items given to players, on the basis of length of play and amount bet. Somewhat less frequently, casino supervisors are also expected to monitor customers for signs of compulsive gambling, offering assistance if needed.

They also have to be able to perform the paperwork required for monetary transactions And finally, they sometimes have to supervise the distribution of complimentary meals and other items given to players, on the basis of length of play and amount bet.

Like many other jobs, casino supervisors must have strong self control in the face of challenging situations and have exceptional integrity.

Similar jobs with educational opportunities in Milwaukee include:

  • Card Dealer. Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gaming equipment. Compare the house's hand against players' hands and payoff or collect players' money or chips.
  • Slot Machine Floor Person. Coordinate and supervise functions of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and payoff jackpots. Reset slot machines after payoffs. Make minor repairs or adjustments to slot machines. Recommend removal of slot machines for repair. Report hazards and enforces safety rules.
  • Sports Book Writer. Assist in the operation of games such as keno and bingo. Scan winning tickets presented by patrons, calculate amount of winnings and pay patrons. May operate keno and bingo equipment. May start gaming equipment that randomly selects numbers. May announce number selected until total numbers specified for each game are selected. May pick up tickets from players, collect bets, receive, verify and record patrons' cash wagers.


Milwaukee Area Technical College - Milwaukee, WI

Milwaukee Area Technical College, 700 W State St, Milwaukee, WI 53233-1443. Milwaukee Area Technical College is a large college located in Milwaukee, Wisconsin. It is a public school with primarily 2-year programs. It has 18,780 students and an admission rate of 54%. Milwaukee Area Technical College has a less than one year program in Personal and Culinary Services, Other Specialties which graduated one student in 2008.


Certified Gaming Supervisor: A gaming supervisor is a person who supervises two or more individuals; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within a department.

For more information, see the Educational Institute of the American Hotel and Lodging Association website.



Licensing agency: Dept of Administration
Address: Gaming Division, 2005 W. Beltline Hwy., P.O. Box 8979, Madison, WI 53708-8979

Phone: (608) 270-2555
Website: Dept of Administration Gaming Division

LOCATION INFORMATION: Milwaukee, Wisconsin

Milwaukee, Wisconsin
Milwaukee, Wisconsin photo by Towpilot

Milwaukee is located in Milwaukee County, Wisconsin. It has a population of over 604,477, which has grown by 1.3% over the last ten years. The cost of living index in Milwaukee, 87, is well below the national average. New single-family homes in Milwaukee cost $167,400 on average, which is far less than the state average. In 2008, ninety-six new homes were built in Milwaukee, down from one hundred sixty-seven the previous year.

The three most popular industries for women in Milwaukee are health care, educational services, and finance and insurance. For men, it is administrative and support and waste management services, construction, and accommodation and food services. The average travel time to work is about 23 minutes. More than 18.3% of Milwaukee residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.0%, is lower than the state average.

The unemployment rate in Milwaukee is 10.6%, which is greater than Wisconsin's average of 7.7%.

The percentage of Milwaukee residents that are affiliated with a religious congregation, 47.5%, is less than both the national and state average. Church of the Epiphany, Saint Mark African Methodist Episcopal Church and German Full Gospel Church are among the churches located in Milwaukee. The largest religious groups are the Catholic Church, the Lutheran Church and the Evangelical Lutheran Church in America.

Milwaukee is home to the Caroline Hall and the Wood as well as Cannon Park and Fifth Ward Playground. Shopping malls in the area include Juneau Village Shopping Center, Times Square Shopping Center and Grand Avenue Mall Shopping Center. Visitors to Milwaukee can choose from Edge-O-Town Motel, Manor House Hotel and Days Inn West Allis for temporary stays in the area.