Career and Education Opportunities for Telephone Operators in Bellevue, Washington
Bellevue, Washington provides a wide variety of opportunities, both career and educational, for telephone operators. Currently, fifty people work as telephone operators in Washington. This is expected to grow 19% to sixty people by 2016. This is better than the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.
The income of a telephone operator is about $12 per hour or $25,120 annually on average in Washington. In the U.S. as a whole, their income is about $15 hourly or $31,670 per year on average. Telephone operators earn less than people working in the category of Telephone generally in Washington and more than people in the Telephone category nationally.
There are four schools within twenty-five miles of Bellevue where you can study to be a telephone operator, among sixty-four schools of higher education total in the Bellevue area. Telephone operators usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.
CAREER DESCRIPTION: Telephone Operator
In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.
Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.
It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.
Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.
Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in Bellevue include:
- Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
- Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
- Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
- Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
EDUCATIONAL OPPORTUNITIES: Telephone Operator Training
Tacoma Community College - Tacoma, WA
Tacoma Community College, 6501 S 19th St, Tacoma, WA 98466-6100. Tacoma Community College is a medium sized college located in Tacoma, Washington. It is a public school with primarily 2-year programs and has 5,942 students. Tacoma Community College has a less than one year program in Receptionist which graduated five students in 2008.
Olympic College - Bremerton, WA
Olympic College, 1600 Chester Ave, Bremerton, WA 98337-1699. Olympic College is a medium sized college located in Bremerton, Washington. It is a public school with primarily 4-year or above programs and has 6,596 students. Olympic College has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated six students in 2008.
Renton Technical College - Renton, WA
Renton Technical College, 3000 NE Fourth St, Renton, WA 98056-4195. Renton Technical College is a small college located in Renton, Washington. It is a public school with primarily 2-year programs and has 4,708 students. Renton Technical College has a less than one year program in Receptionist which graduated eighteen students in 2008.
Clover Park Technical College - Lakewood, WA
Clover Park Technical College, 4500 Steilacoom Blvd SW, Lakewood, WA 98499-4004. Clover Park Technical College is a medium sized college located in Lakewood, Washington. It is a public school with primarily 2-year programs and has 3,781 students. Clover Park Technical College has a less than one year program in Customer Service Support/Call Center/Teleservice Operation which graduated eleven students in 2008.
LOCATION INFORMATION: Bellevue, Washington
Bellevue is located in King County, Washington. It has a population of over 123,771, which has grown by 13.0% in the past ten years. The cost of living index in Bellevue, 128, is far greater than the national average. New single-family homes in Bellevue are valued at $475,200 on average, which is far greater than the state average. In 2008, one hundred thirteen new homes were built in Bellevue, down from one hundred sixty-five the previous year.
The top three industries for women in Bellevue are health care, professional, scientific, and technical services, and educational services. For men, it is professional, scientific, and technical services, transportation equipment, and construction. The average commute to work is about 22 minutes. More than 54.1% of Bellevue residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 19.4%, is higher than the state average.
The unemployment rate in Bellevue is 7.2%, which is less than Washington's average of 8.7%.
The percentage of Bellevue residents that are affiliated with a religious congregation, 37.3%, is less than the national average but more than the state average. The most prominent religious groups are the Catholic Church, the LDS (Mormon) Church and the Evangelical Lutheran Church in America.
Bellevue is home to the Sunset Plaza and the Eastgate Plaza as well as Killarney Glen Park and Coal Creek Park. Shopping malls in the area include Hillfair Shopping Center, Lake Hills Shopping Center and Crossroads Shopping Center. Visitors to Bellevue can choose from Bedynamic Inc, Fairfield Inn Seattle-Bellevue and Bellevue Travelodge for temporary stays in the area.