Career and Education Opportunities for Telemarketers in Arlington, Virginia
Arlington, Virginia provides a wide variety of opportunities, both career and educational, for telemarketers. The national trend for telemarketers sees this job pool shrinking by about 11.1% over the next eight years. In general, telemarketers solicit orders for goods or services over the telephone.
Telemarketers earn about $9 per hour or $20,690 yearly on average in Virginia and about $10 per hour or $21,960 annually on average nationally. Incomes for telemarketers are not quite as good as in the overall category of Sales and Clerical in Virginia, and not quite as good as the overall Sales and Clerical category nationally.
The Arlington area is home to eighty-seven schools of higher education, including one within twenty-five miles of Arlington where you can get a degree as a telemarketer. Given that the most common education level for telemarketers is a high school diploma or GED, you can expect to spend only a short time studying to be a telemarketer if you already have a high school diploma.
CAREER DESCRIPTION: Telemarketer
In general, telemarketers solicit orders for goods or services over the telephone.
Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.
Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.
It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.
Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.
Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in Arlington include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Telemarketer Training
Howard University - Washington, DC
Howard University, 2400 Sixth St NW, Washington, DC 20059-0001. Howard University is a large university located in Washington, District of Columbia. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,696 students and an admission rate of 49%. Howard University has a bachelor's degree program in Insurance which graduated eight students in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: Arlington, Virginia
Arlington is located in Arlington County, Virginia. It has a population of over 209,969, which has grown by 10.8% over the last ten years. The cost of living index in Arlington, 126, is far greater than the national average.
The top three industries for women in Arlington are professional, scientific, and technical services, public administration, and educational services. For men, it is professional, scientific, and technical services, public administration, and construction. The average commute to work is about 27 minutes. More than 60.2% of Arlington residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 30.6%, is higher than the state average.
The percentage of Arlington residents that are affiliated with a religious congregation, 29.2%, is less than both the national and state average. Church of the Convenant Presbyterian, Abundant Life United Holy Church and Advent Lutheran Church are among the churches located in Arlington. The largest religious groups are the Catholic Church, the United Methodist Church and the Episcopal Church.
Arlington is home to the Clarendon Metro Station and the Virginia Square-GMU Metro Station as well as Arlington House-Robert E Lee Memorial and Doctors Branch Park. Shopping centers in the area include Lee-Harrison Shopping Center, Ballston Common Shopping Center and Lucas Market Shopping Center. Visitors to Arlington can choose from Econo Lodge National Airport, Crystal Gateway Marriott and Hilton Arlington & Towers for temporary stays in the area.