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Career and Education Opportunities for Telephone Operators in West Valley City, Utah

Telephone operator career and educational opportunities abound in West Valley City, Utah. The national trend for telephone operators sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Telephone operators earn approximately $12 hourly or $25,940 annually on average in Utah. Nationally they average about $15 hourly or $31,670 per year. Compared with people working in the overall category of Telephone, people working as telephone operators in Utah earn more. They earn more than people working in the overall category of Telephone nationally.

The West Valley City area is home to thirty-three schools of higher education, including one within twenty-five miles of West Valley City where you can get a degree as a telephone operator. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time studying to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in West Valley City include:

  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Salt Lake Community College - Salt Lake City, UT

Salt Lake Community College, 4600 S Redwood Rd, Salt Lake City, UT 84123. Salt Lake Community College is a large college located in Salt Lake City, Utah. It is a public school with primarily 2-year programs and has 29,539 students. Salt Lake Community College has a less than one year program in Receptionist which graduated thirteen students in 2008.


West Valley City, Utah
West Valley City, Utah photo by Joe Tordiff

West Valley City is situated in Salt Lake County, Utah. It has a population of over 123,447, which has grown by 13.4% in the past ten years. The cost of living index in West Valley City, 87, is well below the national average. New single-family homes in West Valley City are valued at $108,600 on average, which is far less than the state average. In 2008, ninety-eight new homes were constructed in West Valley City, down from two hundred thirty-five the previous year.

The three most popular industries for women in West Valley City are finance and insurance, health care, and educational services. For men, it is construction, accommodation and food services, and administrative and support and waste management services. The average travel time to work is about 23 minutes. More than 11.4% of West Valley City residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 2.8%, is lower than the state average.

The unemployment rate in West Valley City is 8.3%, which is greater than Utah's average of 6.3%.

The percentage of West Valley City residents that are affiliated with a religious congregation, 67.5%, is more than the national average but less than the state average. The Church of Jesus Christ of Latter Day Saints, Atonement Lutheran Church and Saints Peter and Paul Catholic Church are some of the churches located in West Valley City. The most common religious groups are the LDS (Mormon) Church, the Catholic Church and the Southern Baptist Convention.

West Valley City is home to the Valley Indoor Market Place and the Mini Warehouse Condominium. Shopping malls in the area include Redwood Shopping Center, Valley Fair Mall and Granger Shopping Center.