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Career and Education Opportunities for Customer Care Specialists in Utah

Utah has a population of 2,784,572, which has grown by 24.69% in the last 10 years. Nicknamed the "Beehive State," Utah's capital and most populous city is Salt Lake City.

The national trend for customer care specialists sees this job pool growing by about 17.7% over the next eight years. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

The income of a customer care specialist is about $12 hourly or $26,380 per year on average in Utah. In the U.S. as a whole, their income is about $14 per hour or $29,860 per year on average. Customer care specialists earn less than people working in the category of Human Resources and Customer Service generally in Utah and less than people in the Human Resources and Customer Service category nationally.

In 2008, there were a total of 1,702,493 jobs in Utah. The average annual income was $32,050 in 2008, up from $31,800 the previous year. The unemployment rate in Utah was 6.6% in 2009, which has grown by 2.9% since the previous year. Approximately 26.1% of Utah residents have college degrees, which is higher than the national average.

The top industries in Utah include activities related to credit intermediation, nonferrous metal production, and sporting goods manufacturing. Notable tourist destinations include the Utah Museum of Arts & History, the Hogle Zoo, and the Chase Home Museum UT Folk Arts.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Utah


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Utah include:

  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Utah

Utah
Utah photo by the U.S. National Park Service

Utah has a population of 2,784,572, which has grown by 24.69% in the last 10 years. Nicknamed the "Beehive State," Utah's capital and biggest city is Salt Lake City. In 2008, there were a total of 1,702,493 jobs in Utah. The average annual income was $32,050 in 2008, up from $31,800 in 2007. The unemployment rate in Utah was 6.6% in 2009, which has grown by 2.9% since the previous year. Approximately 26.1% of Utah residents have college degrees, which is higher than the national average.

The top industries in Utah include activities related to credit intermediation, nonferrous metal production, and sporting goods manufacturing. Notable tourist destinations include the Utah State Government, the Hogle Zoo, and the Utah Museum of Natural History.