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Career and Education Opportunities for Telemarketers in Richardson, Texas

Many educational and employment opportunities exist for telemarketers in the Richardson, Texas area. There are currently 28,200 jobs for telemarketers in Texas and this is projected to shrink 7% to about 26,200 jobs by 2016. This is better than the national trend for telemarketers, which sees this job pool shrinking by about 11.1% over the next eight years. Telemarketers generally solicit orders for goods or services over the telephone.

A person working as a telemarketer can expect to earn about $9 hourly or $19,200 yearly on average in Texas and about $10 hourly or $21,960 yearly on average in the U.S. as a whole. Telemarketers earn less than people working in the category of Sales and Clerical generally in Texas and less than people in the Sales and Clerical category nationally.

The Richardson area is home to seventy-seven schools of higher education, including two within twenty-five miles of Richardson where you can get a degree as a telemarketer. The most common level of education for telemarketers is a high school diploma or GED. It will take only a short time to learn to be a telemarketer if you already have a high school diploma.

CAREER DESCRIPTION: Telemarketer

Telemarketer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.

Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.

Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.

Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Richardson include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Telemarketer Training

University of North Texas - Denton, TX

University of North Texas, Chestnut Ave., Denton, TX 76203-1277. University of North Texas is a large university located in Denton, Texas. It is a public school with primarily 4-year or above programs. It has 34,795 students and an admission rate of 64%. University of North Texas has 2 areas of study related to Telemarketer. They are:

  • Insurance, bachelor's degree which graduated 10 students in 2008.
  • Sales, Distribution, and Marketing Operations, bachelor's degree which graduated 4 students in 2008.

Collin County Community College District - Plano, TX

Collin County Community College District, 4800 Preston Park Blvd., Plano, TX 75093. Collin County Community College District is a large college located in Plano, Texas. It is a public school with primarily 2-year programs and has 21,000 students. Collin County Community College District has a less than one year and an associate's degree program in Sales, Distribution, and Marketing Operations which graduated two and six students respectively in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Richardson, Texas

Richardson, Texas
Richardson, Texas photo by Infrogmation

Richardson is situated in Dallas County, Texas. It has a population of over 101,589, which has grown by 10.7% over the last ten years. The cost of living index in Richardson, 92, is below the national average. New single-family homes in Richardson are priced at $210,000 on average, which is well above the state average. In 2008, sixty-eight new homes were constructed in Richardson, down from one hundred forty-eight the previous year.

The top three industries for women in Richardson are educational services, professional, scientific, and technical services, and health care. For men, it is professional, scientific, and technical services, computer and electronic products, and construction. The average travel time to work is about 24 minutes. More than 47.7% of Richardson residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 16.2%, is higher than the state average.

The unemployment rate in Richardson is 7.2%, which is less than Texas's average of 8.1%.

The percentage of Richardson residents that are affiliated with a religious congregation, 55.1%, is more than the national average but less than the state average. Heights Baptist Church, Richardson East Baptist Church and Richland Bible Fellowship Church are some of the churches located in Richardson. The most prominent religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Richardson is home to Canyon Creek Park and Berkner Park. Visitors to Richardson can choose from Comfort Inn, Best Western Dallas Telecom Area and Champ Restaurant Equipment Supplies for temporary stays in the area.