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Career and Education Opportunities for Customer Care Specialists in Texas

Texas has a population of 24,782,302, which has grown by 18.85% over the past 10 years. Nicknamed the "Lone Star State," its capital is Austin, though its largest city is Houston.

There are currently 214,440 working customer care specialists in Texas; this should grow by 31% to about 280,060 working customer care specialists in the state by 2016. This is better than the national trend for customer care specialists, which sees this job pool growing by about 17.7% over the next eight years. In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Income for customer care specialists is about $13 per hour or $27,430 per year on average in Texas. Nationally, their income is about $14 per hour or $29,860 annually. Compared with people working in the overall category of Human Resources and Customer Service, people working as customer care specialists in Texas earn less. They earn less than people working in the overall category of Human Resources and Customer Service nationally.

In 2008, there were a total of 14,469,900 jobs in Texas. The average annual income was $37,809 in 2008, up from $36,838 the previous year. The unemployment rate in Texas was 7.6% in 2009, which has grown by 2.7% since the previous year. Approximately 23.2% of Texas residents have college degrees, which is lower than the national average.

The top industries in Texas include petroleum products merchant wholesalers, petroleum products merchant wholesalers (except bulk stations), and other basic organic chemical manufacturing. Notable tourist destinations include the Bayou Bend Collection and Gardens, the Children's Museum of Houston, and the Buffalo Soldier National Museum & Heritage Center.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Texas


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Texas include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Texas

Texas
Texas photo by Flcelloguy

Texas has a population of 24,782,302, which has grown by 18.85% in the last 10 years. Nicknamed the "Lone Star State," its capital is Austin, though its biggest city is Houston. In 2008, there were a total of 14,469,900 jobs in Texas. The average annual income was $37,809 in 2008, up from $36,838 in 2007. The unemployment rate in Texas was 7.6% in 2009, which has grown by 2.7% since the previous year. Approximately 23.2% of Texas residents have college degrees, which is lower than the national average.

The top industries in Texas include petroleum products merchant wholesalers, petroleum products merchant wholesalers (except bulk stations), and other basic organic chemical manufacturing. Notable tourist destinations include the APT Galerie d' Art, the Art Car Museum, and the Byzantine Fresco Chapel Museum.