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Career and Education Opportunities for Telemarketers in Mesquite, Texas

There are many career and education opportunities for telemarketers in the Mesquite, Texas area. Currently, 28,200 people work as telemarketers in Texas. This is expected to shrink 7% to 26,200 people by 2016. This is better than the national trend for telemarketers, which sees this job pool shrinking by about 11.1% over the next eight years. Telemarketers generally solicit orders for goods or services over the telephone.

The income of a telemarketer is about $9 per hour or $19,200 per year on average in Texas. In the U.S. as a whole, their income is about $10 hourly or $21,960 annually on average. Compared with people working in the overall category of Sales and Clerical, people working as telemarketers in Texas earn less. They earn less than people working in the overall category of Sales and Clerical nationally.

The Mesquite area is home to seventy-six schools of higher education, including one within twenty-five miles of Mesquite where you can get a degree as a telemarketer. Telemarketers usually hold a high school diploma or GED, so you can expect to spend only a short time studying to be a telemarketer if you already have a high school diploma.

CAREER DESCRIPTION: Telemarketer

Telemarketer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.

Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.

Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.

Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Mesquite include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Telemarketer Training

Collin County Community College District - Plano, TX

Collin County Community College District, 4800 Preston Park Blvd., Plano, TX 75093. Collin County Community College District is a large college located in Plano, Texas. It is a public school with primarily 2-year programs and has 21,000 students. Collin County Community College District has a less than one year and an associate's degree program in Sales, Distribution, and Marketing Operations which graduated two and six students respectively in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Mesquite, Texas

Mesquite, Texas
Mesquite, Texas photo by Justin Cozart

Mesquite is situated in Dallas County, Texas. It has a population of over 132,123, which has grown by 6.1% in the past ten years. The cost of living index in Mesquite, 89, is well below the national average. New single-family homes in Mesquite cost $155,500 on average, which is well below the state average. In 2008, sixty-four new homes were constructed in Mesquite, down from one hundred thirty-two the previous year.

The three most popular industries for women in Mesquite are health care, educational services, and finance and insurance. For men, it is construction, professional, scientific, and technical services, and administrative and support and waste management services. The average travel time to work is about 29 minutes. More than 18.5% of Mesquite residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 5.5%, is lower than the state average.

The unemployment rate in Mesquite is 8.2%, which is greater than Texas's average of 8.1%.

The percentage of Mesquite residents that are affiliated with a religious congregation, 55.1%, is more than the national average but less than the state average. Pentecostal Church of God Christian Assembly, Central Assembly of God Church and Prairie Creek Bible Baptist Church are among the churches located in Mesquite. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Mesquite is home to the Light Crust Doughboys Hall of Fame Museum and the Town East Centre as well as Mesquite Memorial Stadium and Tosch Park. Visitors to Mesquite can choose from Chet' s Electronic Lock & Repair, Big Town Inn and Classic Inn for temporary stays in the area.