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Career and Education Opportunities for Telephone Operators in Mesquite, Texas

Telephone operators can find both educational opportunities and jobs in the Mesquite, Texas area. There are currently 2,770 jobs for telephone operators in Texas and this is projected to shrink by 36% to about 1,780 jobs by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Telephone operators earn approximately $16 hourly or $35,340 yearly on average in Texas. Nationally they average about $15 hourly or $31,670 yearly. Compared with people working in the overall category of Telephone, people working as telephone operators in Texas earn more. They earn more than people working in the overall category of Telephone nationally.

There are seventy-six schools of higher education in the Mesquite area, including seven within twenty-five miles of Mesquite where you can get a degree to start your career as a telephone operator. Given that the most common education level for telephone operators is a high school diploma or GED, it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Mesquite include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Brookhaven College - Farmers Branch, TX

Brookhaven College, 3939 Valley View Ln, Farmers Branch, TX 75244-4997. Brookhaven College is a large college located in Farmers Branch, Texas. It is a public school with primarily 2-year programs and has 11,173 students. Brookhaven College has a one to two year program in Receptionist which graduated ten students in 2008.

El Centro College - Dallas, TX

El Centro College, 801 Main, Dallas, TX 75202-3604. El Centro College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 8,114 students. El Centro College has a one to two year program in Receptionist which graduated one student in 2008.

Mountain View College - Dallas, TX

Mountain View College, 4849 W Illinois, Dallas, TX 75211-6599. Mountain View College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 7,126 students. Mountain View College has a one to two year program in Receptionist.

Richland College - Dallas, TX

Richland College, 12800 Abrams Rd, Dallas, TX 75243-2199. Richland College is a large college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 15,917 students. Richland College has a one to two year program in Receptionist which graduated eight students in 2008.

North Lake College - Irving, TX

North Lake College, 5001 N MacArthur Blvd, Irving, TX 75038-3899. North Lake College is a large college located in Irving, Texas. It is a public school with primarily 2-year programs and has 10,174 students. North Lake College has a one to two year program in Receptionist which graduated three students in 2008.

Eastfield College - Mesquite, TX

Eastfield College, 3737 Motley Dr, Mesquite, TX 75150-2099. Eastfield College is a large college located in Mesquite, Texas. It is a public school with primarily 2-year programs and has 10,501 students. Eastfield College has a one to two year program in Receptionist which graduated two students in 2008.

Cedar Valley College - Lancaster, TX

Cedar Valley College, 3030 N Dallas Ave, Lancaster, TX 75134-3799. Cedar Valley College is a medium sized college located in Lancaster, Texas. It is a public school with primarily 2-year programs and has 5,223 students. Cedar Valley College has a one to two year program in Receptionist which graduated two students in 2008.

LOCATION INFORMATION: Mesquite, Texas

Mesquite, Texas
Mesquite, Texas photo by Justin Cozart

Mesquite is situated in Dallas County, Texas. It has a population of over 132,123, which has grown by 6.1% in the past ten years. The cost of living index in Mesquite, 89, is well below the national average. New single-family homes in Mesquite cost $155,500 on average, which is well below the state average. In 2008, sixty-four new homes were constructed in Mesquite, down from one hundred thirty-two the previous year.

The three most popular industries for women in Mesquite are health care, educational services, and finance and insurance. For men, it is construction, professional, scientific, and technical services, and administrative and support and waste management services. The average travel time to work is about 29 minutes. More than 18.5% of Mesquite residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 5.5%, is lower than the state average.

The unemployment rate in Mesquite is 8.2%, which is greater than Texas's average of 8.1%.

The percentage of Mesquite residents that are affiliated with a religious congregation, 55.1%, is more than the national average but less than the state average. Pentecostal Church of God Christian Assembly, Central Assembly of God Church and Prairie Creek Bible Baptist Church are among the churches located in Mesquite. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Mesquite is home to the Light Crust Doughboys Hall of Fame Museum and the Town East Centre as well as Mesquite Memorial Stadium and Tosch Park. Visitors to Mesquite can choose from Chet' s Electronic Lock & Repair, Big Town Inn and Classic Inn for temporary stays in the area.