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Career and Education Opportunities for Casino Supervisors in McAllen, Texas

Casino supervisors can find many career and educational opportunities in the McAllen, Texas area. Currently, seventy people work as casino supervisors in Texas. This is expected to grow 15% to eighty people by 2016. This is better than the nation as a whole, where employment opportunities for casino supervisors are expected to grow by about 11.8%. Casino supervisors generally supervise gaming operations and personnel in an assigned area.

Casino supervisors earn about $18 per hour or $39,040 per year on average in Texas and about $21 hourly or $45,500 per year on average nationally. Incomes for casino supervisors are better than in the overall category of Gaming and Gambling in Texas, and better than the overall Gaming and Gambling category nationally.

There are nine schools of higher education in the McAllen area, including one within twenty-five miles of McAllen where you can get a degree to start your career as a casino supervisor. Casino supervisors usually hold a high school diploma or GED, so it will take only a short time to learn to be a casino supervisor if you already have a high school diploma.

CAREER DESCRIPTION: Casino Supervisor

Casino Supervisor video from the State of New Jersey Dept. of Labor and Workforce Development

In general, casino supervisors supervise gaming operations and personnel in an assigned area. They also circulate among tables and observe operations.

Casino supervisors resolve customer and employee complaints. They also monitor game operations to insure that house rules are followed and federal regulations are adhered to, and that employees furnish prompt and courteous service. Equally important, casino supervisors have to report customer-related incidents occurring in gaming areas to supervisors. They are often called upon to explain and interpret house rules. They are expected to greet customers and ask about the quality of service they are receiving. Finally, casino supervisors evaluate staff' performance and ready written performance evaluations.

Every day, casino supervisors are expected to be able to evaluate problems as they arise. They need to articulate ideas and problems. It is also important that they piece together evidence to, in some sense, diagnose what is going on in a situation.

It is important for casino supervisors to monitor stations and games, and move dealers from game to game to insure adequate staffing. They are often called upon to establish and take care of banks and table limits for each game. They also monitor customers for signs of compulsive gambling, offering assistance if needed. They are sometimes expected to supervise the distribution of complimentary meals and other items given to players, on the basis of length of play and amount bet. Somewhat less frequently, casino supervisors are also expected to monitor customers for signs of compulsive gambling, offering assistance if needed.

They also have to be able to perform the paperwork required for monetary transactions And finally, they sometimes have to supervise the distribution of complimentary meals and other items given to players, on the basis of length of play and amount bet.

Like many other jobs, casino supervisors must have strong self control in the face of challenging situations and have exceptional integrity.

Similar jobs with educational opportunities in McAllen include:

  • Card Dealer. Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gaming equipment. Compare the house's hand against players' hands and payoff or collect players' money or chips.
  • Slot Machine Floor Person. Coordinate and supervise functions of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and payoff jackpots. Reset slot machines after payoffs. Make minor repairs or adjustments to slot machines. Recommend removal of slot machines for repair. Report hazards and enforces safety rules.
  • Sports Book Writer. Assist in the operation of games such as keno and bingo. Scan winning tickets presented by patrons, calculate amount of winnings and pay patrons. May operate keno and bingo equipment. May start gaming equipment that randomly selects numbers. May announce number selected until total numbers specified for each game are selected. May pick up tickets from players, collect bets, receive, verify and record patrons' cash wagers.

EDUCATIONAL OPPORTUNITIES: Casino Supervisor Training

Advanced Barber College and Hair Design - Weslaco, TX

Advanced Barber College and Hair Design, 2818 S International, Weslaco, TX 78596. Advanced Barber College and Hair Design is a small college located in Weslaco, Texas. It is a private for-profit school with primarily less-than 2-year programs and has 65 students. Advanced Barber College and Hair Design has a less than one year program in Personal and Culinary Services, Other Specialties which graduated nine students in 2008.

CERTIFICATIONS

Certified Gaming Supervisor: A gaming supervisor is a person who supervises two or more individuals; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews; makes decisions and judgment calls while performing daily duties; and has input on hiring and firing decisions within a department.

For more information, see the Educational Institute of the American Hotel and Lodging Association website.

LOCATION INFORMATION: McAllen, Texas

McAllen, Texas
McAllen, Texas photo by L1CENSET0K1LL

Mcallen is located in Hidalgo County, Texas. It has a population of over 129,776, which has grown by 22.0% in the past ten years. The cost of living index in Mcallen, 81, is well below the national average. New single-family homes in Mcallen cost $174,400 on average, which is near the state average. In 2008, five hundred seventy-three new homes were constructed in Mcallen, down from seven hundred fifty-four the previous year.

The top three industries for women in Mcallen are educational services, health care, and accommodation and food services. For men, it is construction, educational services, and health care. The average travel time to work is about 19 minutes. More than 23.6% of Mcallen residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.7%, is higher than the state average.

The unemployment rate in Mcallen is 7.4%, which is less than Texas's average of 8.1%.

The percentage of Mcallen residents that are affiliated with a religious congregation, 50.4%, is more than the national average but less than the state average. Emmanuel Baptist Church, Family of Faith Fellowship Church and First Missionary Baptist Church are some of the churches located in Mcallen. The largest religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Mcallen is home to the Sam and Marjorie Miller House and the McAllen Memorial Library as well as Schupp Park and Archer Park. Shopping centers in the area include Las Tiendas Plaza Shopping Center and La Plaza Shopping Center.