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Career and Education Opportunities for Telephone Operators in Lewisville, Texas

There is a wide variety of career and education opportunities for telephone operators in the Lewisville, Texas area. About 2,770 people are currently employed as telephone operators in Texas. By 2016, this is expected to shrink 36% to about 1,780 people employed. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Income for telephone operators is about $16 per hour or $35,340 annually on average in Texas. Nationally, their income is about $15 hourly or $31,670 yearly. Compared with people working in the overall category of Telephone, people working as telephone operators in Texas earn more. They earn more than people working in the overall category of Telephone nationally.

There are six schools within twenty-five miles of Lewisville where you can study to be a telephone operator, among eighty-eight schools of higher education total in the Lewisville area. Telephone operators usually hold a high school diploma or GED, so it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Lewisville include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Brookhaven College - Farmers Branch, TX

Brookhaven College, 3939 Valley View Ln, Farmers Branch, TX 75244-4997. Brookhaven College is a large college located in Farmers Branch, Texas. It is a public school with primarily 2-year programs and has 11,173 students. Brookhaven College has a one to two year program in Receptionist which graduated ten students in 2008.

El Centro College - Dallas, TX

El Centro College, 801 Main, Dallas, TX 75202-3604. El Centro College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 8,114 students. El Centro College has a one to two year program in Receptionist which graduated one student in 2008.

Mountain View College - Dallas, TX

Mountain View College, 4849 W Illinois, Dallas, TX 75211-6599. Mountain View College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 7,126 students. Mountain View College has a one to two year program in Receptionist.

Richland College - Dallas, TX

Richland College, 12800 Abrams Rd, Dallas, TX 75243-2199. Richland College is a large college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 15,917 students. Richland College has a one to two year program in Receptionist which graduated eight students in 2008.

North Lake College - Irving, TX

North Lake College, 5001 N MacArthur Blvd, Irving, TX 75038-3899. North Lake College is a large college located in Irving, Texas. It is a public school with primarily 2-year programs and has 10,174 students. North Lake College has a one to two year program in Receptionist which graduated three students in 2008.

Eastfield College - Mesquite, TX

Eastfield College, 3737 Motley Dr, Mesquite, TX 75150-2099. Eastfield College is a large college located in Mesquite, Texas. It is a public school with primarily 2-year programs and has 10,501 students. Eastfield College has a one to two year program in Receptionist which graduated two students in 2008.

LOCATION INFORMATION: Lewisville, Texas

Lewisville, Texas
Lewisville, Texas photo by U

Lewisville is situated in Denton County, Texas. It has a population of over 101,624, which has grown by 30.7% in the past ten years. The cost of living index in Lewisville, 91, is below the national average. New single-family homes in Lewisville cost $140,300 on average, which is well below the state average. In 2008, one hundred seventy-three new homes were built in Lewisville, down from three hundred thirty-seven the previous year.

The top three industries for women in Lewisville are educational services, health care, and professional, scientific, and technical services. For men, it is construction, professional, scientific, and technical services, and accommodation and food services. The average commute to work is about 27 minutes. More than 32.4% of Lewisville residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 7.1%, is lower than the state average.

The unemployment rate in Lewisville is 6.7%, which is less than Texas's average of 8.1%.

The percentage of Lewisville residents that are affiliated with a religious congregation, 34.5%, is less than both the national and state average. Pentecostal Church of God, Cedar Crest Community Church and Prince of Peace Evangelical Lutheran Church are some of the churches located in Lewisville. The most common religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.

Lewisville is home to Woods Park and East Hill Park. Visitors to Lewisville can choose from Accommodation Now, Best Western Inn & Suites and Baymont Inn & Suites for temporary stays in the area.