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Career and Education Opportunities for Telephone Operators in Irving, Texas

Telephone operator career and educational opportunities abound in Irving, Texas. There are currently 2,770 working telephone operators in Texas; this should shrink by 36% to 1,780 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

Income for telephone operators is about $16 hourly or $35,340 annually on average in Texas. Nationally, their income is about $15 hourly or $31,670 per year. Earnings for telephone operators are better than earnings in the general category of Telephone in Texas and better than general Telephone category earnings nationally.

The Irving area is home to eighty-three schools of higher education, including seven within twenty-five miles of Irving where you can get a degree as a telephone operator. Telephone operators usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Irving include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Brookhaven College - Farmers Branch, TX

Brookhaven College, 3939 Valley View Ln, Farmers Branch, TX 75244-4997. Brookhaven College is a large college located in Farmers Branch, Texas. It is a public school with primarily 2-year programs and has 11,173 students. Brookhaven College has a one to two year program in Receptionist which graduated ten students in 2008.

El Centro College - Dallas, TX

El Centro College, 801 Main, Dallas, TX 75202-3604. El Centro College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 8,114 students. El Centro College has a one to two year program in Receptionist which graduated one student in 2008.

Mountain View College - Dallas, TX

Mountain View College, 4849 W Illinois, Dallas, TX 75211-6599. Mountain View College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 7,126 students. Mountain View College has a one to two year program in Receptionist.

Richland College - Dallas, TX

Richland College, 12800 Abrams Rd, Dallas, TX 75243-2199. Richland College is a large college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 15,917 students. Richland College has a one to two year program in Receptionist which graduated eight students in 2008.

North Lake College - Irving, TX

North Lake College, 5001 N MacArthur Blvd, Irving, TX 75038-3899. North Lake College is a large college located in Irving, Texas. It is a public school with primarily 2-year programs and has 10,174 students. North Lake College has a one to two year program in Receptionist which graduated three students in 2008.

Eastfield College - Mesquite, TX

Eastfield College, 3737 Motley Dr, Mesquite, TX 75150-2099. Eastfield College is a large college located in Mesquite, Texas. It is a public school with primarily 2-year programs and has 10,501 students. Eastfield College has a one to two year program in Receptionist which graduated two students in 2008.

Cedar Valley College - Lancaster, TX

Cedar Valley College, 3030 N Dallas Ave, Lancaster, TX 75134-3799. Cedar Valley College is a medium sized college located in Lancaster, Texas. It is a public school with primarily 2-year programs and has 5,223 students. Cedar Valley College has a one to two year program in Receptionist which graduated two students in 2008.

LOCATION INFORMATION: Irving, Texas

Irving, Texas
Irving, Texas photo by Ansem27

Irving is located in Dallas County, Texas. It has a population of over 201,358, which has grown by 5.1% in the past ten years. The cost of living index in Irving, 91, is below the national average. New single-family homes in Irving cost $273,600 on average, which is far greater than the state average. In 2008, four hundred fifty-seven new homes were built in Irving, down from seven hundred ninety-five the previous year.

The three big industries for women in Irving are finance and insurance, educational services, and health care. For men, it is construction, professional, scientific, and technical services, and accommodation and food services. The average travel time to work is about 24 minutes. More than 30.0% of Irving residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.2%, is higher than the state average.

The unemployment rate in Irving is 7.8%, which is less than Texas's average of 8.1%.

The percentage of Irving residents that are affiliated with a religious congregation, 55.1%, is more than the national average but less than the state average. African Baptist Church of Irving, Plymouth Park Church and Chapel of the Bells Church are all churches located in Irving. The largest religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Irving is home to the Dallas Gun Club and the Trinity Valley Marketplace as well as Senter Park and Revere Park. Shopping centers in the area include Irving Shopping Center, Plymouth Park Shopping Center and MacArthur Park Shopping Center. Visitors to Irving can choose from American Hospitality Services Corporation, Best Western DFW Airport and Four Seasons Resort and Club Dallas at Las Colinas for temporary stays in the area.