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Career and Education Opportunities for Technical Service Representatives in Fort Worth, Texas

Technical service representatives can find many career and educational opportunities in the Fort Worth, Texas area. About 25,960 people are currently employed as technical service representatives in Texas. By 2016, this is expected to grow 18% to 30,650 people employed. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Income for technical service representatives is about $32 hourly or $67,620 annually on average in Texas. Nationally, their income is about $33 per hour or $70,200 yearly. Earnings for technical service representatives are better than earnings in the general category of Sales and Clerical in Texas and better than general Sales and Clerical category earnings nationally.

The Fort Worth area is home to ninety-one schools of higher education, including three within twenty-five miles of Fort Worth where you can get a degree as a technical service representative. Technical service representatives usually hold a Bachelor's degree, so you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Fort Worth include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Texas Wesleyan University - Fort Worth, TX

Texas Wesleyan University, 1201 Wesleyan St, Fort Worth, TX 76105-1536. Texas Wesleyan University is a small university located in Fort Worth, Texas. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,202 students and an admission rate of 68%. Texas Wesleyan University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated ten students in 2008.

Amberton University - Garland, TX

Amberton University, 1700 Eastgate Dr, Garland, TX 75041-5595. Amberton University is a small university located in Garland, Texas. It is a private not-for-profit school with primarily 4-year or above programs and has 1,562 students. Amberton University has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated fourteen and fifteen students respectively in 2008.

Southern Methodist University - Dallas, TX

Southern Methodist University, 6425 Boaz St, Dallas, TX 75275-0221. Southern Methodist University is a large university located in Dallas, Texas. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,965 students and an admission rate of 50%. Southern Methodist University has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Fort Worth, Texas

Fort Worth, Texas
Fort Worth, Texas photo by Chin tin tin

Fort Worth is situated in Tarrant County, Texas. It has a population of over 703,073, which has grown by 31.5% in the past ten years. The cost of living index in Fort Worth, 88, is well below the national average. New single-family homes in Fort Worth are valued at $145,600 on average, which is well below the state average. In 2008, 3,790 new homes were constructed in Fort Worth, down from 5,669 the previous year.

The top three industries for women in Fort Worth are health care, educational services, and finance and insurance. For men, it is construction, accommodation and food services, and professional, scientific, and technical services. The average commute to work is about 25 minutes. More than 22.3% of Fort Worth residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 7.3%, is higher than the state average.

The unemployment rate in Fort Worth is 8.3%, which is greater than Texas's average of 8.1%.

The percentage of Fort Worth residents that are affiliated with a religious congregation, 52.5%, is more than the national average but less than the state average. Pentecostal Church of God in Christ, Pentecostal Water of Life Church and Petra Baptist Church are among the churches located in Fort Worth. The most prominent religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.

Fort Worth is home to the Hurst Sewage Disposal and the Hart Spur as well as Trinity Valley School Softball Field and Circle Park. Shopping malls in the area include Overton Park Plaza Shopping Center, Ridgmar Town Square Shopping Center and Fair Oaks Shopping Center. Visitors to Fort Worth can choose from Azalea Plantation Bed & Breakfast, Central Motel and Best Western Fort Worth Inn for temporary stays in the area.