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Career and Education Opportunities for Telephone Operators in Fort Worth, Texas

There is a wide variety of career and education opportunities for telephone operators in the Fort Worth, Texas area. There are currently 2,770 jobs for telephone operators in Texas and this is projected to shrink 36% to about 1,780 jobs by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $16 per hour or $35,340 yearly on average in Texas. In the U.S. as a whole, their income is about $15 per hour or $31,670 annually on average. Earnings for telephone operators are better than earnings in the general category of Telephone in Texas and better than general Telephone category earnings nationally.

There are ninety-one schools of higher education in the Fort Worth area, including seven within twenty-five miles of Fort Worth where you can get a degree to start your career as a telephone operator. Given that the most common education level for telephone operators is a high school diploma or GED, it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Fort Worth include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Brookhaven College - Farmers Branch, TX

Brookhaven College, 3939 Valley View Ln, Farmers Branch, TX 75244-4997. Brookhaven College is a large college located in Farmers Branch, Texas. It is a public school with primarily 2-year programs and has 11,173 students. Brookhaven College has a one to two year program in Receptionist which graduated ten students in 2008.

El Centro College - Dallas, TX

El Centro College, 801 Main, Dallas, TX 75202-3604. El Centro College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 8,114 students. El Centro College has a one to two year program in Receptionist which graduated one student in 2008.

Mountain View College - Dallas, TX

Mountain View College, 4849 W Illinois, Dallas, TX 75211-6599. Mountain View College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 7,126 students. Mountain View College has a one to two year program in Receptionist.

Richland College - Dallas, TX

Richland College, 12800 Abrams Rd, Dallas, TX 75243-2199. Richland College is a large college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 15,917 students. Richland College has a one to two year program in Receptionist which graduated eight students in 2008.

North Lake College - Irving, TX

North Lake College, 5001 N MacArthur Blvd, Irving, TX 75038-3899. North Lake College is a large college located in Irving, Texas. It is a public school with primarily 2-year programs and has 10,174 students. North Lake College has a one to two year program in Receptionist which graduated three students in 2008.

Eastfield College - Mesquite, TX

Eastfield College, 3737 Motley Dr, Mesquite, TX 75150-2099. Eastfield College is a large college located in Mesquite, Texas. It is a public school with primarily 2-year programs and has 10,501 students. Eastfield College has a one to two year program in Receptionist which graduated two students in 2008.

Cedar Valley College - Lancaster, TX

Cedar Valley College, 3030 N Dallas Ave, Lancaster, TX 75134-3799. Cedar Valley College is a medium sized college located in Lancaster, Texas. It is a public school with primarily 2-year programs and has 5,223 students. Cedar Valley College has a one to two year program in Receptionist which graduated two students in 2008.

LOCATION INFORMATION: Fort Worth, Texas

Fort Worth, Texas
Fort Worth, Texas photo by Chin tin tin

Fort Worth is situated in Tarrant County, Texas. It has a population of over 703,073, which has grown by 31.5% in the past ten years. The cost of living index in Fort Worth, 88, is well below the national average. New single-family homes in Fort Worth are valued at $145,600 on average, which is well below the state average. In 2008, 3,790 new homes were constructed in Fort Worth, down from 5,669 the previous year.

The top three industries for women in Fort Worth are health care, educational services, and finance and insurance. For men, it is construction, accommodation and food services, and professional, scientific, and technical services. The average commute to work is about 25 minutes. More than 22.3% of Fort Worth residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 7.3%, is higher than the state average.

The unemployment rate in Fort Worth is 8.3%, which is greater than Texas's average of 8.1%.

The percentage of Fort Worth residents that are affiliated with a religious congregation, 52.5%, is more than the national average but less than the state average. Pentecostal Church of God in Christ, Pentecostal Water of Life Church and Petra Baptist Church are among the churches located in Fort Worth. The most prominent religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.

Fort Worth is home to the Hurst Sewage Disposal and the Hart Spur as well as Trinity Valley School Softball Field and Circle Park. Shopping malls in the area include Overton Park Plaza Shopping Center, Ridgmar Town Square Shopping Center and Fair Oaks Shopping Center. Visitors to Fort Worth can choose from Azalea Plantation Bed & Breakfast, Central Motel and Best Western Fort Worth Inn for temporary stays in the area.