Career and Education Opportunities for Technical Service Representatives in Denton, Texas
Technical service representative career and educational opportunities abound in Denton, Texas. There are currently 25,960 jobs for technical service representatives in Texas and this is projected to grow 18% to about 30,650 jobs by 2016. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
The income of a technical service representative is about $32 per hour or $67,620 annually on average in Texas. In the U.S. as a whole, their income is about $33 hourly or $70,200 per year on average. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in Texas, and better than the overall Sales and Clerical category nationally.
The Denton area is home to twenty-seven schools of higher education, including one within twenty-five miles of Denton where you can get a degree as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years training to become a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Denton include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
- Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Telemarketer. Solicit orders for goods or services over the telephone.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
Amberton University - Garland, TX
Amberton University, 1700 Eastgate Dr, Garland, TX 75041-5595. Amberton University is a small university located in Garland, Texas. It is a private not-for-profit school with primarily 4-year or above programs and has 1,562 students. Amberton University has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated fourteen and fifteen students respectively in 2008.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Denton, Texas
Denton is located in Denton County, Texas. It has a population of over 119,454, which has grown by 48.3% in the past ten years. The cost of living index in Denton, 92, is below the national average. New single-family homes in Denton are priced at $265,400 on average, which is far greater than the state average. In 2008, five hundred seventy-eight new homes were constructed in Denton, down from seven hundred eighty-seven the previous year.
The top three industries for women in Denton are educational services, health care, and accommodation and food services. For men, it is educational services, construction, and accommodation and food services. The average travel time to work is about 23 minutes. More than 35.5% of Denton residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 13.5%, is higher than the state average.
The unemployment rate in Denton is 6.0%, which is less than Texas's average of 8.1%.
The percentage of Denton residents that are affiliated with a religious congregation, 34.5%, is less than both the national and state average. Pleasant Grove Baptist Church, Pleasant Grove Church and Central Baptist Church are among the churches located in Denton. The most prominent religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.
Denton is home to the Denton County Courthouse and the Daughters of the American Revolution Museum as well as Phoenix Park and Evers Park. Visitors to Denton can choose from Best Western Denton Inn and Clayton House Motel for temporary stays in the area.