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Career and Education Opportunities for Technical Service Representatives in Carrollton, Texas

Many educational and employment opportunities exist for technical service representatives in the Carrollton, Texas area. There are currently 25,960 working technical service representatives in Texas; this should grow by 18% to about 30,650 working technical service representatives in the state by 2016. This is better than the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives earn about $32 per hour or $67,620 yearly on average in Texas and about $33 per hour or $70,200 per year on average nationally. Earnings for technical service representatives are better than earnings in the general category of Sales and Clerical in Texas and better than general Sales and Clerical category earnings nationally.

There are ninety-five schools of higher education in the Carrollton area, including four within twenty-five miles of Carrollton where you can get a degree to start your career as a technical service representative. The most common level of education for technical service representatives is a Bachelor's degree. You can expect to spend about four years training to become a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Carrollton include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Texas Wesleyan University - Fort Worth, TX

Texas Wesleyan University, 1201 Wesleyan St, Fort Worth, TX 76105-1536. Texas Wesleyan University is a small university located in Fort Worth, Texas. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,202 students and an admission rate of 68%. Texas Wesleyan University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated ten students in 2008.

University of Dallas - Irving, TX

University of Dallas, 1845 E Northgate Drive, Irving, TX 75062-4736. University of Dallas is a small university located in Irving, Texas. It is a private not-for-profit school with primarily 4-year or above programs. It has 2,977 students and an admission rate of 91%. University of Dallas has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated six students in 2008.

Amberton University - Garland, TX

Amberton University, 1700 Eastgate Dr, Garland, TX 75041-5595. Amberton University is a small university located in Garland, Texas. It is a private not-for-profit school with primarily 4-year or above programs and has 1,562 students. Amberton University has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated fourteen and fifteen students respectively in 2008.

Southern Methodist University - Dallas, TX

Southern Methodist University, 6425 Boaz St, Dallas, TX 75275-0221. Southern Methodist University is a large university located in Dallas, Texas. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,965 students and an admission rate of 50%. Southern Methodist University has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Carrollton, Texas

Carrollton, Texas
Carrollton, Texas photo by Drumguy8800

Carrollton is situated in Dallas County, Texas. It has a population of over 125,595, which has grown by 14.6% over the last ten years. The cost of living index in Carrollton, 90, is well below the national average. New single-family homes in Carrollton are valued at $265,200 on average, which is far greater than the state average. In 2008, one hundred sixty-seven new homes were constructed in Carrollton, down from one hundred ninety-nine the previous year.

The three most popular industries for women in Carrollton are educational services, finance and insurance, and health care. For men, it is professional, scientific, and technical services, construction, and accommodation and food services. The average commute to work is about 27 minutes. More than 37.0% of Carrollton residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 9.6%, is higher than the state average.

The unemployment rate in Carrollton is 7.7%, which is less than Texas's average of 8.1%.

The percentage of Carrollton residents that are affiliated with a religious congregation, 55.1%, is more than the national average but less than the state average. Primera Iglesia Bautista Hispana Church, Redeemer Covenant Church and Christian Life Assembly of God Church are all churches located in Carrollton. The most common religious groups are the Catholic Church, the Southern Baptist Convention and the United Methodist Church.

Carrollton is home to the Elm Fork Filtration Plant and the A W Perry Homestead Museum as well as Thomas Park and Hebron High School Baseball Field.