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Career and Education Opportunities for Telephone Operators in Arlington, Texas

There is a wide variety of career and education opportunities for telephone operators in the Arlington, Texas area. There are currently 2,770 working telephone operators in Texas; this should shrink by 36% to about 1,780 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

A person working as a telephone operator can expect to earn about $16 hourly or $35,340 annually on average in Texas and about $15 per hour or $31,670 yearly on average in the U.S. as a whole. Earnings for telephone operators are better than earnings in the general category of Telephone in Texas and better than general Telephone category earnings nationally.

There are eighty-seven schools of higher education in the Arlington area, including six within twenty-five miles of Arlington where you can get a degree to start your career as a telephone operator. The most common level of education for telephone operators is a high school diploma or GED. It will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Arlington include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Brookhaven College - Farmers Branch, TX

Brookhaven College, 3939 Valley View Ln, Farmers Branch, TX 75244-4997. Brookhaven College is a large college located in Farmers Branch, Texas. It is a public school with primarily 2-year programs and has 11,173 students. Brookhaven College has a one to two year program in Receptionist which graduated ten students in 2008.

El Centro College - Dallas, TX

El Centro College, 801 Main, Dallas, TX 75202-3604. El Centro College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 8,114 students. El Centro College has a one to two year program in Receptionist which graduated one student in 2008.

Mountain View College - Dallas, TX

Mountain View College, 4849 W Illinois, Dallas, TX 75211-6599. Mountain View College is a medium sized college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 7,126 students. Mountain View College has a one to two year program in Receptionist.

Richland College - Dallas, TX

Richland College, 12800 Abrams Rd, Dallas, TX 75243-2199. Richland College is a large college located in Dallas, Texas. It is a public school with primarily 2-year programs and has 15,917 students. Richland College has a one to two year program in Receptionist which graduated eight students in 2008.

North Lake College - Irving, TX

North Lake College, 5001 N MacArthur Blvd, Irving, TX 75038-3899. North Lake College is a large college located in Irving, Texas. It is a public school with primarily 2-year programs and has 10,174 students. North Lake College has a one to two year program in Receptionist which graduated three students in 2008.

Cedar Valley College - Lancaster, TX

Cedar Valley College, 3030 N Dallas Ave, Lancaster, TX 75134-3799. Cedar Valley College is a medium sized college located in Lancaster, Texas. It is a public school with primarily 2-year programs and has 5,223 students. Cedar Valley College has a one to two year program in Receptionist which graduated two students in 2008.

LOCATION INFORMATION: Arlington, Texas

Arlington, Texas
Arlington, Texas photo by Alienevil

Arlington is located in Tarrant County, Texas. It has a population of over 374,417, which has grown by 12.4% in the past ten years. The cost of living index in Arlington, 89, is well below the national average. New single-family homes in Arlington are priced at $154,300 on average, which is well below the state average. In 2008, four hundred twenty-six new homes were constructed in Arlington, down from eight hundred twelve the previous year.

The three most popular industries for women in Arlington are educational services, health care, and finance and insurance. For men, it is construction, accommodation and food services, and administrative and support and waste management services. The average travel time to work is about 27 minutes. More than 30.4% of Arlington residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.8%, is higher than the state average.

The unemployment rate in Arlington is 7.5%, which is less than Texas's average of 8.1%.

The percentage of Arlington residents that are affiliated with a religious congregation, 52.5%, is more than the national average but less than the state average. Advent Lutheran Church, Pleasantview Baptist Church and Central Assembly of God Church are some of the churches located in Arlington. The largest religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.

Arlington is home to the Festival Marketplace and the The Parks at Arlington as well as Arlington Tennis Center - University of Texas and Doug Russel Park. Visitors to Arlington can choose from Budget Host International, Baymont Inns & Suites and Candlewood Suites for temporary stays in the area.