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Career and Education Opportunities for Dispatchers in Nashville-Davidson, Tennessee

Nashville-Davidson, Tennessee provides a wide variety of opportunities, both career and educational, for dispatchers. There are currently 4,840 jobs for dispatchers in Tennessee and this is projected to grow by 2% to 4,950 jobs by 2016. This is better than the national trend for dispatchers, which sees this job pool shrinking by about 2.6% over the next eight years. In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

A person working as a dispatcher can expect to earn about $16 per hour or $33,390 yearly on average in Tennessee and about $16 per hour or $33,850 annually on average in the U.S. as a whole. Dispatchers earn more than people working in the category of Dispatching and Logistics generally in Tennessee and more than people in the Dispatching and Logistics category nationally.

The Nashville-Davidson area is home to fifty schools of higher education, including two within twenty-five miles of Nashville-Davidson where you can get a degree as a dispatcher. Given that the most common education level for dispatchers is a high school diploma or GED, you can expect to spend only a short time training to become a dispatcher if you already have a high school diploma.

CAREER DESCRIPTION: Dispatcher

Dispatcher video from the State of New Jersey Dept. of Labor and Workforce Development

In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.

And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Like many other jobs, dispatchers must be reliable and be thorough and dependable.

EDUCATIONAL OPPORTUNITIES: Dispatcher Training

National College of Business and Technology-Nashville - Nashville, TN

National College of Business and Technology-Nashville, 3748 Nolensville Pk, Nashville, TN 37211. National College of Business and Technology-Nashville is a small college located in Nashville, Tennessee. It is a private for-profit school with primarily 2-year programs and has 1,353 students. National College of Business and Technology-Nashville has an associate's degree program in Logistics and Materials Management.

Volunteer State Community College - Gallatin, TN

Volunteer State Community College, 1480 Nashville Pike, Gallatin, TN 37066-3188. Volunteer State Community College is a medium sized college located in Gallatin, Tennessee. It is a public school with primarily 2-year programs. It has 7,241 students and an admission rate of 100%. Volunteer State Community College has a less than one year program in Logistics and Materials Management which graduated seven students in 2008.

CERTIFICATIONS

Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

For more information, see the National Emergency Number Association website.

LOCATION INFORMATION: Nashville-Davidson, Tennessee

Nashville-Davidson, Tennessee
Nashville-Davidson, Tennessee photo by Kaldari

Nashville-Davidson is located in Williamson County, Tennessee. It has a population of over 596,462, which has grown by 9.3% over the last ten years. The cost of living index in Nashville-Davidson, 86, is well below the national average. New single-family homes in Nashville-Davidson are priced at $196,100 on average, which is well above the state average. In 2008, 1,483 new homes were constructed in Nashville-Davidson, down from 3,070 the previous year.

The three big industries for women in Nashville-Davidson are health care, educational services, and accommodation and food services. For men, it is construction, health care, and professional, scientific, and technical services. The average travel time to work is about 23 minutes. More than 29.7% of Nashville-Davidson residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.0%, is higher than the state average.

The percentage of Nashville-Davidson residents that are affiliated with a religious congregation, 55.2%, is more than both the national and state average. The most common religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.