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Career and Education Opportunities for Technical Service Representatives in Clarksville, Tennessee

Technical service representative career and educational opportunities abound in Clarksville, Tennessee. There are currently 8,490 jobs for technical service representatives in Tennessee and this is projected to grow by 22% to about 10,350 jobs by 2016. This is better than the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives earn about $27 hourly or $57,290 per year on average in Tennessee and about $33 per hour or $70,200 annually on average nationally. Compared with people working in the overall category of Sales and Clerical, people working as technical service representatives in Tennessee earn more. They earn more than people working in the overall category of Sales and Clerical nationally.

There are twelve schools of higher education in the Clarksville area, including one within twenty-five miles of Clarksville where you can get a degree to start your career as a technical service representative. The most common level of education for technical service representatives is a Bachelor's degree. You can expect to spend about four years training to become a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Clarksville include:

  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Miller-Motte Technical College - Clarksville, TN

Miller-Motte Technical College, 1820 Business Park Dr, Clarksville, TN 37040. Miller-Motte Technical College is a small college located in Clarksville, Tennessee. It is a private for-profit school with primarily 2-year programs and has 504 students. Miller-Motte Technical College has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated two students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LICENSES

LIQUID PETROLEUM DEALER

Licensing agency: Permits and Licenses Section
Address: Division of Fire Prevention, Department of Commerce and Insurance, Davy Crockett Tower 3d Floor, 500 James Robertson Pkwy, Nashville, TN 37243-1159

Phone: (615) 532-5772
Website: Permits and Licenses Section Division of Fire Prevention Department of Commerce and Insurance

LOCATION INFORMATION: Clarksville, Tennessee

Clarksville, Tennessee
Clarksville, Tennessee photo by Avala

Clarksville is situated in Montgomery County, Tennessee. It has a population of over 119,735, which has grown by 15.7% in the past ten years. The cost of living index in Clarksville, 82, is well below the national average. New single-family homes in Clarksville cost $97,300 on average, which is well below the state average. In 2008, six hundred thirty-five new homes were built in Clarksville, down from 1,038 the previous year.

The top three industries for women in Clarksville are health care, educational services, and accommodation and food services. For men, it is construction, public administration, and accommodation and food services. The average commute to work is about 24 minutes. More than 19.8% of Clarksville residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.8%, is lower than the state average.

The unemployment rate in Clarksville is 8.8%, which is less than Tennessee's average of 10.2%.

The percentage of Clarksville residents that are affiliated with a religious congregation, 45.3%, is less than both the national and state average. Spring Creek Church, South Chapel and Saint John Baptist Church are among the churches located in Clarksville. The most common religious groups are the Southern Baptist Convention, the United Methodist Church and the Catholic Church.

Clarksville is home to the Industrial Historic District and the Trice Landing as well as Fairgrounds Park and New Providence Recreation Area. Shopping malls in the area include Governors Square Mall Shopping Center, Clarksville Square Shopping Center and Two Rivers Mall Shopping Center. Visitors to Clarksville can choose from Comfort Inn North, Hampton Inn Clarksville and Guesthouse Clarksville for temporary stays in the area.