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Career and Education Opportunities for Telemarketers in Warwick, Rhode Island

For those living in the Warwick, Rhode Island area, there are many career and education opportunities for telemarketers. There are currently 1,220 jobs for telemarketers in Rhode Island and this is projected to shrink by 9% to about 1,110 jobs by 2016. This is better than the nation as a whole, where employment opportunities for telemarketers are expected to shrink by about 11.1%. Telemarketers generally solicit orders for goods or services over the telephone.

Income for telemarketers is about $12 hourly or $25,520 yearly on average in Rhode Island. Nationally, their income is about $10 per hour or $21,960 per year. Earnings for telemarketers are not quite as good as earnings in the general category of Sales and Clerical in Rhode Island and not quite as good as general Sales and Clerical category earnings nationally.

The Warwick area is home to fifty-one schools of higher education, including one within twenty-five miles of Warwick where you can get a degree as a telemarketer. Given that the most common education level for telemarketers is a high school diploma or GED, you can expect to spend only a short time studying to be a telemarketer if you already have a high school diploma.

CAREER DESCRIPTION: Telemarketer

Telemarketer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.

Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.

Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.

Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Warwick include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Telemarketer Training

Johnson & Wales University - Providence, RI

Johnson & Wales University, 8 Abbott Park Place, Providence, RI 02903-3703. Johnson & Wales University is a large university located in Providence, Rhode Island. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,488 students and an admission rate of 72%. Johnson & Wales University has an associate's degree and a bachelor's degree program in Sales, Distribution, and Marketing Operations which graduated forty-one and fifty students respectively in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Warwick, Rhode Island

Warwick, Rhode Island
Warwick, Rhode Island photo by Marcbela

Warwick is located in Kent County, Rhode Island. It has a population of over 84,483, which has shrunk by 1.5% over the last ten years. The cost of living index in Warwick, 94, is below the national average. New single-family homes in Warwick are priced at $129,500 on average, which is far less than the state average. In 2008, thirty new homes were constructed in Warwick, down from forty-nine the previous year.

The three most popular industries for women in Warwick are health care, educational services, and finance and insurance. For men, it is construction, accommodation and food services, and public administration. The average travel time to work is about 22 minutes. More than 24.5% of Warwick residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.9%, is lower than the state average.

The unemployment rate in Warwick is 11.5%, which is less than Rhode Island's average of 12.2%.

The percentage of Warwick residents that are affiliated with a religious congregation, 67.1%, is more than both the national and state average. Warwick Bible Chapel, Warwick Central Baptist Church and Warwick Christian Fellowship Church are all churches located in Warwick. The largest religious groups are the Catholic Church, the Episcopal Church and the Evangelical Lutheran Church in America.

Warwick is home to the Kent County Chamber of Commerce and the Community College of Rhode Island Learning Resources Center as well as Apponaug Historic District and Salter Grove State Park. Shopping malls in the area include Buttonwoods Plaza Shopping Center, Buttonwoods Shopping Center and Clocktower Square Shopping Center. Visitors to Warwick can choose from Fairfield Inn Providence/Warwick, Extended Stay America and Courtyard by Marriott for temporary stays in the area.