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Career and Education Opportunities for Technical Service Representatives in Providence, Rhode Island

For those living in the Providence, Rhode Island area, there are many career and education opportunities for technical service representatives. About 1,410 people are currently employed as technical service representatives in Rhode Island. By 2016, this is expected to grow 11% to about 1,560 people employed. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives earn about $33 hourly or $69,680 annually on average in Rhode Island and about $33 per hour or $70,200 per year on average nationally. Technical service representatives earn more than people working in the category of Sales and Clerical generally in Rhode Island and more than people in the Sales and Clerical category nationally.

There are fifty-five schools of higher education in the Providence area, including four within twenty-five miles of Providence where you can get a degree to start your career as a technical service representative. The most common level of education for technical service representatives is a Bachelor's degree. You can expect to spend about four years training to become a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Providence include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Three Rivers Community College - Norwich, CT

Three Rivers Community College, 574 New London Turnpike, Norwich, CT 06360. Three Rivers Community College is a small college located in Norwich, Connecticut. It is a public school with primarily 2-year programs and has 4,025 students. Three Rivers Community College has a less than one year and an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated zero and twenty-three students respectively in 2008.

Bridgewater State College - Bridgewater, MA

Bridgewater State College, 131 Summer Street, Bridgewater, MA 02325. Bridgewater State College is a large college located in Bridgewater, Massachusetts. It is a public school with primarily 4-year or above programs. It has 10,269 students and an admission rate of 62%. Bridgewater State College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Johnson & Wales University - Providence, RI

Johnson & Wales University, 8 Abbott Park Place, Providence, RI 02903-3703. Johnson & Wales University is a large university located in Providence, Rhode Island. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,488 students and an admission rate of 72%. Johnson & Wales University has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated 310 students in 2008.

Quinebaug Valley Community College - Danielson, CT

Quinebaug Valley Community College, 742 Upper Maple St, Danielson, CT 06239-1436. Quinebaug Valley Community College is a small college located in Danielson, Connecticut. It is a public school with primarily 2-year programs and has 1,898 students. Quinebaug Valley Community College has a less than one year and an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated three and nine students respectively in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LICENSES

Dealer (Finfish, Lobster, Shellfish, Multipurpose)

Licensing agency: Boat Registration and Licensing
Address: R.I. Department of Environmental Management, 235 Promenade St., Providence, RI 02908

Phone: (401) 222-6647
Website: Boat Registration and Licensing R.I. Department of Environmental Management

Liquor Agent/Salesman

Licensing agency: Liquor Enforcement and Compliance
Address: R.I. Department of Business Regulation, John O. Pastore Center, 1511 Pontiac Ave, Cranston, RI 02920

Phone: (401) 462-9506
Website: Liquor Enforcement and Compliance R.I. Department of Business Regulation

Livestock Dealer

Licensing agency: Division of Agriculture and Resource Marketing
Address: R.I. Department of Environmental Management, 235 Promenade St., Room 370, Providence, RI 02908

Phone: (401) 222-2781
Website: Division of Agriculture and Resource Marketing R.I. Department of Environmental Management

LOCATION INFORMATION: Providence, Rhode Island

Providence, Rhode Island
Providence, Rhode Island photo by Flickr_upload_bot

Providence is situated in Providence County, Rhode Island. It has a population of over 171,557, which has shrunk by 1.2% over the last ten years. The cost of living index in Providence, 105, is above the national average. New single-family homes in Providence are valued at $75,900 on average, which is far less than the state average. In 2008, seventeen new homes were constructed in Providence, down from forty-seven the previous year.

The three most popular industries for women in Providence are educational services, health care, and miscellaneous manufacturing. For men, it is educational services, accommodation and food services, and miscellaneous manufacturing. The average travel time to work is about 20 minutes. More than 24.4% of Providence residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 11.3%, is higher than the state average.

The unemployment rate in Providence is 14.5%, which is greater than Rhode Island's average of 12.2%.

The percentage of Providence residents that are affiliated with a religious congregation, 63.6%, is more than both the national and state average. United Pentecostal Church, United Presbyterian Church and Providence Assembly of God Church are some of the churches located in Providence. The most common religious groups are the Catholic Church, the American Baptist Churches in the USA and the Episcopal Church.

Providence is home to the Fall River Iron Works and the Broadway-Armory Historic District as well as Burnside Park and Customhouse Historic District. Shopping malls in the area include Silver Lake Plaza Shopping Center, Shopperstown Shopping Center and Corliss Landing Shopping Center. Visitors to Providence can choose from Historic Jacob Hill Farm Bed and Breakfast Inn, Agora Restaurant & Bar and Old Court Bed & Breakfast for temporary stays in the area.