Career and Education Opportunities for Technical Service Representatives in Pittsburgh, Pennsylvania
Technical service representatives can find many career and educational opportunities in the Pittsburgh, Pennsylvania area. There are currently 16,600 working technical service representatives in Pennsylvania; this should grow by 9% to 18,000 working technical service representatives in the state by 2016. This is not quite as good as the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
A person working as a technical service representative can expect to earn about $34 hourly or $71,380 per year on average in Pennsylvania and about $33 per hour or $70,200 per year on average in the U.S. as a whole. Technical service representatives earn more than people working in the category of Sales and Clerical generally in Pennsylvania and more than people in the Sales and Clerical category nationally.
There are eighty-three schools of higher education in the Pittsburgh area, including six within twenty-five miles of Pittsburgh where you can get a degree to start your career as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Pittsburgh include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Telemarketer. Solicit orders for goods or services over the telephone.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
Carlow University - Pittsburgh, PA
Carlow University, 3333 Fifth Ave, Pittsburgh, PA 15213-3165. Carlow University is a small university located in Pittsburgh, Pennsylvania. It is a private not-for-profit school with primarily 4-year or above programs. It has 2,234 students and an admission rate of 60%. Carlow University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.
Duquesne University - Pittsburgh, PA
Duquesne University, Administration Bldg 600 Forbes Ave, Pittsburgh, PA 15282. Duquesne University is a large university located in Pittsburgh, Pennsylvania. It is a private not-for-profit school with primarily 4-year or above programs. It has 10,106 students and an admission rate of 76%. Duquesne University has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated ten and seventeen students respectively in 2008.
Douglas Education Center - Monessen, PA
Douglas Education Center, 130 7th St, Monessen, PA 15062. Douglas Education Center is a small school located in Monessen, Pennsylvania. It is a private for-profit school with primarily 2-year programs and has 222 students. Douglas Education Center has a one to two year program in Business, Management, Marketing, & Related Support Services, Other Specialties.
Sanford-Brown Institute - Pittsburgh, PA
Sanford-Brown Institute, 421 Seventh Avenue, Pittsburgh, PA 15219-1907. Sanford-Brown Institute is a small school located in Pittsburgh, Pennsylvania. It is a private for-profit school with primarily 2-year programs and has 838 students. Sanford-Brown Institute has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated one student in 2008.
Point Park University - Pittsburgh, PA
Point Park University, 201 Wood St, Pittsburgh, PA 15222-1984. Point Park University is a small university located in Pittsburgh, Pennsylvania. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,846 students and an admission rate of 79%. Point Park University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.
Wheeling Jesuit University - Wheeling, WV
Wheeling Jesuit University, 316 Washington Ave, Wheeling, WV 26003. Wheeling Jesuit University is a small university located in Wheeling, West Virginia. It is a private not-for-profit school with primarily 4-year or above programs. It has 1,304 students and an admission rate of 66%. Wheeling Jesuit University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated twenty-eight students in 2008.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Pittsburgh, Pennsylvania
Pittsburgh is located in Allegheny County, Pennsylvania. It has a population of over 310,037, which has shrunk by 7.3% over the last ten years. The cost of living index in Pittsburgh, 86, is well below the national average. New single-family homes in Pittsburgh cost $196,700 on average, which is far greater than the state average. In 2008, one hundred eighty-five new homes were built in Pittsburgh, up from one hundred seventeen the previous year.
The three most popular industries for women in Pittsburgh are health care, educational services, and finance and insurance. For men, it is educational services, health care, and accommodation and food services. The average travel time to work is about 23 minutes. More than 26.2% of Pittsburgh residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 12.5%, is higher than the state average.
The unemployment rate in Pittsburgh is 7.8%, which is less than Pennsylvania's average of 8.4%.
The percentage of Pittsburgh residents that are affiliated with a religious congregation, 71.8%, is more than both the national and state average. Saint Pauls Cathedral, Saint Patrick Roman Cathlic Church and Saint Nicholas Greek Orthodox Church are some of the churches located in Pittsburgh. The largest religious groups are the Catholic Church, the Presbyterian Church (USA) and the United Methodist Church.
Pittsburgh is home to the Mount Washington Overlook and the Golden Triangle as well as Magee Playground and Kennard Playground. Shopping centers in the area include Shadyside Shopping Center and Allegheny Center Mall. Visitors to Pittsburgh can choose from Best Western University Center, Avalon Motel and Four Points By Sheraton Pittsburgh Airport for temporary stays in the area.