Career and Education Opportunities for Telemarketers in Philadelphia, Pennsylvania
Telemarketers can find both educational opportunities and jobs in the Philadelphia, Pennsylvania area. There are currently 15,400 working telemarketers in Pennsylvania; this should shrink 9% to 13,950 working telemarketers in the state by 2016. This is better than the nation as a whole, where employment opportunities for telemarketers are expected to shrink by about 11.1%. In general, telemarketers solicit orders for goods or services over the telephone.
A person working as a telemarketer can expect to earn about $10 per hour or $21,600 annually on average in Pennsylvania and about $10 per hour or $21,960 yearly on average in the U.S. as a whole. Compared with people working in the overall category of Sales and Clerical, people working as telemarketers in Pennsylvania earn less. They earn less than people working in the overall category of Sales and Clerical nationally.
There are 156 schools of higher education in the Philadelphia area, including six within twenty-five miles of Philadelphia where you can get a degree to start your career as a telemarketer. The most common level of education for telemarketers is a high school diploma or GED. You can expect to spend only a short time training to become a telemarketer if you already have a high school diploma.
CAREER DESCRIPTION: Telemarketer
In general, telemarketers solicit orders for goods or services over the telephone.
Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.
Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.
It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.
Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.
Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.
Similar jobs with educational opportunities in Philadelphia include:
- Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
- Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
- Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
- Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
- Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Technical Service Representative. Sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Telemarketer Training
Community College of Philadelphia - Philadelphia, PA
Community College of Philadelphia, 1700 Spring Garden St, Philadelphia, PA 19130-3991. Community College of Philadelphia is a large college located in Philadelphia, Pennsylvania. It is a public school with primarily 2-year programs and has 17,293 students. Community College of Philadelphia has a one to two year and an associate's degree program in Sales, Distribution, and Marketing Operations which graduated four and four students respectively in 2008.
Bucks County Community College - Newtown, PA
Bucks County Community College, 275 Swamp Rd, Newtown, PA 18940-4106. Bucks County Community College is a large college located in Newtown, Pennsylvania. It is a public school with primarily 2-year programs and has 10,260 students. Bucks County Community College has a less than one year program in Sales, Distribution, and Marketing Operations.
Temple University - Philadelphia, PA
Temple University, 1801 North Broad Street, Philadelphia, PA 19122-6096. Temple University is a large university located in Philadelphia, Pennsylvania. It is a public school with primarily 4-year or above programs. It has 35,343 students and an admission rate of 61%. Temple University has a bachelor's degree program in Insurance which graduated fifty-three students in 2008.
University of Pennsylvania - Philadelphia, PA
University of Pennsylvania, 1 College Hall 34th and Spruce Sts, Philadelphia, PA 19104-6303. University of Pennsylvania is a large university located in Philadelphia, Pennsylvania. It is a private not-for-profit school with primarily 4-year or above programs. It has 24,060 students and an admission rate of 17%. University of Pennsylvania has 2 areas of study related to Telemarketer. They are:
- Insurance, bachelor's degree, master's degree, and doctor's degree which graduated two, one, and zero students respectively in 2008.
- Sales, Distribution, and Marketing Operations, bachelor's degree and master's degree which graduated ten and thirty-seven students respectively in 2008.
West Chester University of Pennsylvania - West Chester, PA
West Chester University of Pennsylvania, University Avenue and High Street, West Chester, PA 19383. West Chester University of Pennsylvania is a large university located in West Chester, Pennsylvania. It is a public school with primarily 4-year or above programs. It has 13,619 students and an admission rate of 47%. West Chester University of Pennsylvania has a bachelor's degree program in Sales, Distribution, and Marketing Operations which graduated seventy-four students in 2008.
Montgomery County Community College-Central Campus - Blue Bell, PA
Montgomery County Community College-Central Campus, 340 Dekalb Pike, Blue Bell, PA 19422-0796. Montgomery County Community College-Central Campus is a medium sized college located in Blue Bell, Pennsylvania. It is a public school with primarily 2-year programs and has 9,641 students. Montgomery County Community College-Central Campus has a one to two year and an associate's degree program in Sales, Distribution, and Marketing Operations which graduated one and two students respectively in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: Philadelphia, Pennsylvania
Philadelphia is located in Philadelphia County, Pennsylvania. It has a population of over 1,447,395, which has shrunk by 4.6% in the past ten years. The cost of living index in Philadelphia, 102, is near the national average. New single-family homes in Philadelphia cost $212,900 on average, which is far greater than the state average. In 2008, five hundred forty-five new homes were constructed in Philadelphia, down from five hundred ninety-one the previous year.
The top three industries for women in Philadelphia are health care, educational services, and professional, scientific, and technical services. For men, it is construction, educational services, and health care. The average travel time to work is about 32 minutes. More than 17.9% of Philadelphia residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 7.5%, is lower than the state average.
The percentage of Philadelphia residents that are affiliated with a religious congregation, 53.4%, is more than the national average but less than the state average. Boulevard Church, Mount Herman Church and Saint Michael Mission Center are all churches located in Philadelphia. The most prominent religious groups are the Catholic Church, the American Baptist Churches in the USA and the Muslim Estimate.
Philadelphia is home to the Five Points and the Academy Gardens as well as Durham Park and Cloverly Park. Shopping malls in the area include Roosevelt Mall, Andorra Shopping Center and Red Lion Shopping Center. Visitors to Philadelphia can choose from Comfort Inn, Concordia Worldwide Hotel Reservations and Embassy Suites for temporary stays in the area.