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Career and Education Opportunities for Telephone Operators in Pennsylvania

Pennsylvania has a population of 12,604,767, which has grown by 2.64% over the past decade. Nicknamed the "Keystone State," its capital is Harrisburg, though its most populous city is Philadelphia.

Currently, 1,350 people work as telephone operators in Pennsylvania. This is expected to shrink by 31% to about 950 people by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. Telephone operators generally provide information by accessing alphabetical and geographical directories.

Income for telephone operators is about $15 per hour or $31,450 yearly on average in Pennsylvania. Nationally, their income is about $15 hourly or $31,670 per year. Incomes for telephone operators are better than in the overall category of Telephone in Pennsylvania, and better than the overall Telephone category nationally.

In 2008, there were a total of 7,407,409 jobs in Pennsylvania. The average annual income was $39,762 in 2008, up from $38,738 in 2007. The unemployment rate in Pennsylvania was 8.1% in 2009, which has grown by 2.8% since the previous year. Roughly 22.4% of Pennsylvania residents have college degrees, which is lower than the national average.

The top industries in Pennsylvania include railroad rolling stock manufacturing, women's' cut apparel manufacturing, and community care facilities for the elderly. Notable tourist destinations include the Fabric Workshop and Museum, the American Interfaith Institute, and the Benjamin Franklin Tercentenary.

CITIES WITH Telephone Operator OPPORTUNITIES IN Pennsylvania


JOB DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

Similar jobs with educational opportunities in Pennsylvania include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

LOCATION INFORMATION: Pennsylvania

Pennsylvania
Pennsylvania photo by Ed Yakovich

Pennsylvania has a population of 12,604,767, which has grown by 2.64% in the last 10 years. Nicknamed the "Keystone State," its capital is Harrisburg, though its most populous city is Philadelphia. In 2008, there were a total of 7,407,409 jobs in Pennsylvania. The average annual income was $39,762 in 2008, up from $38,738 in 2007. The unemployment rate in Pennsylvania was 8.1% in 2009, which has grown by 2.8% since the previous year. About 22.4% of Pennsylvania residents have college degrees, which is lower than the national average.

The top industries in Pennsylvania include railroad rolling stock manufacturing, women's' cut apparel manufacturing, and community care facilities for the elderly. Notable tourist destinations include the Marian Anderson Residence Museum, the American Interfaith Institute, and the Benjamin Franklin Tercentenary.