Career and Education Opportunities for Order Clerks in Portland, Oregon
There are many career and education opportunities for order clerks in the Portland, Oregon area. About 3,430 people are currently employed as order clerks in Oregon. By 2016, this is expected to shrink 20% to about 2,740 people employed. This is better than the nation as a whole, where employment opportunities for order clerks are expected to shrink by about 26.1%. Order clerks generally receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities.
A person working as an order clerk can expect to earn about $13 hourly or $28,320 annually on average in Oregon and about $13 hourly or $27,990 annually on average in the U.S. as a whole. Incomes for order clerks are not quite as good as in the overall category of Clerical in Oregon, and not quite as good as the overall Clerical category nationally.
There are fifty-nine schools of higher education in the Portland area, including four within twenty-five miles of Portland where you can get a degree to start your career as an order clerk. Order clerks usually hold a high school diploma or GED, so it will take only a short time to learn to be an order clerk if you already have a high school diploma.
CAREER DESCRIPTION: Order Clerk
In general, order clerks receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities. They also duties include informing customers of receipt, prices, and delays; preparing contracts; and handling complaints.
Order clerks verify customer and order data for correctness, checking it against previously obtained data as needed. They also obtain customers' names and billing data, product numbers, and specifications of items to be purchased, and enter this data on order forms. Equally important, order clerks have to inform customers by mail or telephone of order data, such as unit prices and any anticipated delays. They are often called upon to receive and respond to customer complaints. They are expected to file copies of orders received, or post orders on archives. Finally, order clerks ready invoices and contracts.
Every day, order clerks are expected to be able to see details at a very fine level of focus. They need to understand what others are saying to them even in a noisy environment. It is also important that they articulate ideas and problems.
It is important for order clerks to inspect orders for completeness in line with reporting procedures and forward incomplete orders for further processing. They are often called upon to direct specified departments or units to ready and ship orders to designated locations. They also compute total charges for products or services and shipping charges. They are sometimes expected to talk with production or common carrier personnel so as to expedite or trace shipments. Somewhat less frequently, order clerks are also expected to notify departments when supplies of specific items are low, or when orders would deplete available supplies.
Order clerks sometimes are asked to recommend type of packing or labeling needed on order. They also have to be able to inspect outgoing work for adherence to customers' specifications and ready invoices and contracts. And finally, they sometimes have to calculate and compile order-related statistics, and ready summaries for management.
Like many other jobs, order clerks must be reliable and have exceptional integrity.
Similar jobs with educational opportunities in Portland include:
- Broker Assistant. Perform clerical duties involving the purchase or sale of securities. Duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, and keeping records of daily transactions and holdings.
- Correspondence Clerk. Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
- Courtroom Clerk. Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
- File Clerk. File correspondence, cards, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
- Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
- Insurance Claims Processor. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
- Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
- License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
- Municipal Clerk. Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
- Office Clerk. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
- Payroll Bookkeeper. Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions. May prepare paychecks.
- Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
- Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
- Statistical Clerk. Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
- Store Clerk. Receive, store, and issue sales floor merchandise. Stock shelves, racks, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
- Weighter. Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.
EDUCATIONAL OPPORTUNITIES: Order Clerk Training
Mt Hood Community College - Gresham, OR
Mt Hood Community College, 26000 SE Stark St, Gresham, OR 97030. Mt Hood Community College is a medium sized college located in Gresham, Oregon. It is a public school with primarily 2-year programs and has 7,251 students. Mt Hood Community College has a one to two year and an associate's degree program in General Office Occupations and Clerical Services which graduated eight and zero students respectively in 2008.
Portland Community College - Portland, OR
Portland Community College, 12000 SW 49th Avenue, Portland, OR 97219-7132. Portland Community College is a large college located in Portland, Oregon. It is a public school with primarily 2-year programs and has 26,657 students. Portland Community College has a less than one year program in General Office Occupations and Clerical Services which graduated one student in 2008.
Chemeketa Community College - Salem, OR
Chemeketa Community College, 4000 Lancaster Dr NE, Salem, OR 97305. Chemeketa Community College is a large college located in Salem, Oregon. It is a public school with primarily 2-year programs and has 7,000 students. Chemeketa Community College has a one to two year program in General Office Occupations and Clerical Services which graduated nineteen students in 2008.
Clark College - Vancouver, WA
Clark College, 1933 Fort Vancouver Way, Vancouver, WA 98663-3598. Clark College is a large college located in Vancouver, Washington. It is a public school with primarily 2-year programs and has 10,378 students. Clark College has a less than one year and a one to two year program in General Office Occupations and Clerical Services which graduated eight and three students respectively in 2008.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
LOCATION INFORMATION: Portland, Oregon
Portland is located in Multnomah County, Oregon. It has a population of over 557,706, which has grown by 5.4% in the past ten years. The cost of living index in Portland, 103, is above the national average. New single-family homes in Portland are priced at $194,700 on average, which is below the state average. In 2008, six hundred forty-eight new homes were constructed in Portland, down from 1,205 the previous year.
The three big industries for women in Portland are health care, educational services, and professional, scientific, and technical services. For men, it is professional, scientific, and technical services, construction, and accommodation and food services. The average commute to work is about 23 minutes. More than 32.6% of Portland residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 11.4%, is higher than the state average.
The unemployment rate in Portland is 10.7%, which is greater than Oregon's average of 10.6%.
The percentage of Portland residents that are affiliated with a religious congregation, 45.7%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the Presbyterian Church (USA) and the Charismatic Churches Independent.
Portland is home to the Barnes Yard and the Haig as well as Cottonwood Bay City Park and Wallace City Park. Visitors to Portland can choose from Motel 6, Shilo Inns & Resorts and Comfort Inn Portland for temporary stays in the area.