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Career and Education Opportunities for Customer Care Specialists in Oregon

Oregon has a population of 3,825,657, which has grown by 11.82% in the last 10 years. Nicknamed the "Beaver State," its capital is Salem, though its largest city is Portland.

Currently, 23,420 people work as customer care specialists in Oregon. This is expected to grow 15% to 26,880 people by 2016. This is not quite as good as the nation as a whole, where employment opportunities for customer care specialists are expected to grow by about 17.7%. In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists earn approximately $13 hourly or $29,070 per year on average in Oregon. Nationally they average about $14 hourly or $29,860 annually. Earnings for customer care specialists are not quite as good as earnings in the general category of Human Resources and Customer Service in Oregon and not quite as good as general Human Resources and Customer Service category earnings nationally.

In 2008, there were a total of 2,339,488 jobs in Oregon. The average annual income was $36,365 in 2008, up from $35,737 in 2007. The unemployment rate in Oregon was 11.1% in 2009, which has grown by 4.6% since the previous year. Approximately 25.1% of Oregon residents have college degrees, which is higher than the national average.

The top industries in Oregon include wood product manufacturing, lumber construction materials merchant wholesalers, and lumber, plywood, millwork, and wood panel merchant wholesalers. Notable tourist destinations include the KIDD Toy Museum, the Children's Museum 2nd Generation, and the Chetwynd Stapylton Gallery.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Oregon


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Oregon include:

  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Oregon

Oregon
Oregon photo by Kelvin Kay

Oregon has a population of 3,825,657, which has grown by 11.82% in the last 10 years. Nicknamed the "Beaver State," its capital is Salem, though its biggest city is Portland. In 2008, there were a total of 2,339,488 jobs in Oregon. The average annual income was $36,365 in 2008, up from $35,737 the previous year. The unemployment rate in Oregon was 11.1% in 2009, which has grown by 4.6% since the previous year. About 25.1% of Oregon residents have college degrees, which is higher than the national average.

The top industries in Oregon include wood product manufacturing, lumber construction materials merchant wholesalers, and lumber, plywood, millwork, and wood panel merchant wholesalers. Notable tourist attractions include the Children's Museum 2nd Generation, the 3D Center of Art & Photography, and the Northwest Film Center.