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Career and Education Opportunities for Front Desk Managers in Gresham, Oregon

If you want to be a front desk manager, the Gresham, Oregon area offers many opportunities both for education and employment. There are currently 3,540 working front desk managers in Oregon; this should grow by 16% to 4,110 working front desk managers in the state by 2016. This is better than the nation as a whole, where employment opportunities for front desk managers are expected to grow by about 13.7%. Front desk managers generally accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

The income of a front desk manager is about $9 per hour or $19,750 per year on average in Oregon. In the U.S. as a whole, their income is about $9 hourly or $19,480 yearly on average. Earnings for front desk managers are not quite as good as earnings in the general category of Clerical in Oregon and not quite as good as general Clerical category earnings nationally.

The Gresham area is home to forty-six schools of higher education, including one within twenty-five miles of Gresham where you can get a degree as a front desk manager. Front desk managers usually hold a high school diploma or GED, so it will take only a short time to learn to be a front desk manager if you already have a high school diploma.

CAREER DESCRIPTION: Front Desk Manager

Front Desk Manager video from the State of New Jersey Dept. of Labor and Workforce Development

In general, front desk managers accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

Front desk managers greet and assign rooms to guests of hotels or motels. They also verify customers' credit, and establish how the customer will pay for the accommodation. Equally important, front desk managers have to answer inquiries pertaining to hotel services and travel directions, or make recommendations regarding shopping or entertainment. They are often called upon to keep archives of room availability and guests' accounts, manually or using computers. They are expected to record guest comments or complaints, referring customers to managers as needed. Finally, front desk managers clean and maintain lobby and common areas.

Every day, front desk managers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for front desk managers to arrange tours or restaurant reservations for customers. They are often called upon to perform bookkeeping efforts. They also deposit guests' valuables in hotel safes or safe-deposit boxes. They are sometimes expected to issue room keys and escort instructions to bellhops. Somewhat less frequently, front desk managers are also expected to advise housekeeping staff when rooms have been vacated and are ready for cleaning.

They also have to be able to inspect accounts and charges with guests during the check out process and transmit and receive messages, using telephones or telephone switchboards. And finally, they sometimes have to compute bills and make change for guests.

Like many other jobs, front desk managers must have a strong concern for others and be reliable.

Similar jobs with educational opportunities in Gresham include:

  • Broker Assistant. Perform clerical duties involving the purchase or sale of securities. Duties include writing orders for stock purchases and sales, computing transfer taxes, verifying stock transactions, accepting and delivering securities, tracking stock price fluctuations, computing equity, and keeping records of daily transactions and holdings.
  • Correspondence Clerk. Compose letters in reply to requests for merchandise, damage claims, credit and other information, delinquent accounts, or unsatisfactory services. Duties may include gathering data to formulate reply and typing correspondence.
  • Courtroom Clerk. Perform clerical duties in court of law; prepare docket of cases to be called; secure information for judges; and contact witnesses, attorneys, and litigants to obtain information for court.
  • Dispatcher. Schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.
  • File Clerk. File correspondence, cards, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.
  • Insurance Claims Processor. Obtain information from insured or designated persons for purpose of settling claim with insurance carrier.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Municipal Clerk. Draft agendas and bylaws for town or city council; record minutes of council meetings; answer official correspondence; keep fiscal records and accounts; and prepare reports on civic needs.
  • Office Clerk. Perform duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
  • Order Clerk. Receive and process incoming orders for materials, merchandise, or services such as repairs, installations, or rental of facilities. Duties include informing customers of receipt, prices, and delays; preparing contracts; and handling complaints.
  • Payroll Bookkeeper. Compile and post employee time and payroll data. May compute employees' time worked, production, and commission. May compute and post wages and deductions. May prepare paychecks.
  • Procurement Clerk. Compile information and records to draw up purchase orders for procurement of materials and services.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.
  • Statistical Clerk. Compile and compute data according to statistical formulas for use in statistical studies. May perform actuarial computations and compile charts and graphs for use by actuaries. Includes actuarial clerks.
  • Store Clerk. Receive, store, and issue sales floor merchandise. Stock shelves, racks, and tables with merchandise and arrange merchandise displays to attract customers. May periodically take physical count of stock or check and mark merchandise.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.
  • Weighter. Weigh, measure, and check materials, supplies, and equipment for the purpose of keeping relevant records. Duties are primarily clerical by nature.

EDUCATIONAL OPPORTUNITIES: Front Desk Manager Training

Clark College - Vancouver, WA

Clark College, 1933 Fort Vancouver Way, Vancouver, WA 98663-3598. Clark College is a large college located in Vancouver, Washington. It is a public school with primarily 2-year programs and has 10,378 students. Clark College has a one to two year and an associate's degree program in Selling Skills and Sales Operations which graduated one and four students respectively in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Gresham, Oregon

Gresham, Oregon
Gresham, Oregon photo by Amadeust

Gresham is situated in Multnomah County, Oregon. It has a population of over 101,221, which has grown by 12.2% over the last ten years. The cost of living index in Gresham, 100, is near the national average. New single-family homes in Gresham cost $219,200 on average, which is above the state average. In 2008, one hundred three new homes were built in Gresham, down from three hundred five the previous year.

The top three industries for women in Gresham are health care, accommodation and food services, and educational services. For men, it is construction, accommodation and food services, and administrative and support and waste management services. The average travel time to work is about 27 minutes. More than 18.4% of Gresham residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.9%, is lower than the state average.

The unemployment rate in Gresham is 10.8%, which is greater than Oregon's average of 10.6%.

The percentage of Gresham residents that are affiliated with a religious congregation, 45.7%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the Presbyterian Church (USA) and the Charismatic Churches Independent.

Gresham is home to the Linnemann and the Ruby Junction Maintenance Facility-Portland Light Rail System as well as Kane City Park and Davis City Park. Visitors to Gresham can choose from Best Western, Gresham Suites and Shilo Inn-Gresham for temporary stays in the area.