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Career and Education Opportunities for Telephone Operators in Oklahoma City, Oklahoma

Telephone operators can find many career and educational opportunities in the Oklahoma City, Oklahoma area. There are currently 180 jobs for telephone operators in Oklahoma and this is projected to shrink by 39% to about 110 jobs by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. Telephone operators generally provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $17 per hour or $36,930 per year on average in Oklahoma. In the U.S. as a whole, their income is about $15 hourly or $31,670 annually on average. Earnings for telephone operators are better than earnings in the general category of Telephone in Oklahoma and better than general Telephone category earnings nationally.

There is one school within twenty-five miles of Oklahoma City where you can study to be a telephone operator, among forty-four schools of higher education total in the Oklahoma City area. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Oklahoma City include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

Francis Tuttle Technology Center - Oklahoma City, OK

Francis Tuttle Technology Center, 12777 N Rockwell Ave, Oklahoma City, OK 73142-2789. Francis Tuttle Technology Center is a small school located in Oklahoma City, Oklahoma. It is a public school with primarily 2-year programs and has 1,879 students. Francis Tuttle Technology Center has a one to two year program in Customer Service Support/Call Center/Teleservice Operation which graduated five students in 2008.

LOCATION INFORMATION: Oklahoma City, Oklahoma

Oklahoma City, Oklahoma
Oklahoma City, Oklahoma photo by CPacker

Oklahoma City is located in Oklahoma County, Oklahoma. It has a population of over 551,789, which has grown by 9.0% in the past ten years. The cost of living index in Oklahoma City, 82, is well below the national average. New single-family homes in Oklahoma City cost $142,600 on average, which is below the state average. In 2008, 1,474 new homes were built in Oklahoma City, down from 2,559 the previous year.

The three most popular industries for women in Oklahoma City are health care, educational services, and accommodation and food services. For men, it is construction, public administration, and accommodation and food services. The average travel time to work is about 21 minutes. More than 24.0% of Oklahoma City residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 8.1%, is higher than the state average.

The unemployment rate in Oklahoma City is 6.5%, which is less than Oklahoma's average of 7.1%.

The percentage of Oklahoma City residents that are affiliated with a religious congregation, 65.7%, is more than both the national and state average. Grace Place Baptist Church, Grace Presbyterian Church and Grace United Methodist Church are some of the churches located in Oklahoma City. The most prominent religious groups are the Southern Baptist Convention, the United Methodist Church and the Catholic Church.

Oklahoma City is home to the Colonial Square and the 50 Penn Place as well as Rotary Park and River Park. Shopping malls in the area include 240 Plaza Shopping Center, 74 South Shopping Center and Council Crossings Shopping Center. Visitors to Oklahoma City can choose from Rodeway Inn Oklahoma City, Harvey Janitorial Sales and Market Source for temporary stays in the area.