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Career and Education Opportunities for Customer Care Specialists in Oklahoma

Oklahoma has a population of 3,687,050, which has grown by 6.85% over the past 10 years. Nicknamed the "Sooner State," Oklahoma's capital and most populous city is Oklahoma City.

There are currently 23,590 jobs for customer care specialists in Oklahoma and this is projected to grow by 25% to about 29,360 jobs by 2016. This is better than the nation as a whole, where employment opportunities for customer care specialists are expected to grow by about 17.7%. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A person working as a customer care specialist can expect to earn about $12 hourly or $26,050 yearly on average in Oklahoma and about $14 per hour or $29,860 annually on average in the U.S. as a whole. Incomes for customer care specialists are not quite as good as in the overall category of Human Resources and Customer Service in Oklahoma, and not quite as good as the overall Human Resources and Customer Service category nationally.

In 2008, there were a total of 2,206,469 jobs in Oklahoma. The average annual income was $35,969 in 2008, up from $34,298 in 2007. The unemployment rate in Oklahoma was 6.4% in 2009, which has grown by 2.7% since the previous year. Approximately 20.3% of Oklahoma residents have college degrees, which is lower than the national average.

The top industries in Oklahoma include boiler, tank, and shipping container manufacturing, pump manufacturing, and oil field machinery manufacturing. Notable tourist destinations include the Oklahoma Museums Association, the National Cowboy & Western Heritage Museum, and the Amateur Softball Association of Amrca NTNL Hdqrtrs.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN Oklahoma


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in Oklahoma include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: Oklahoma

Oklahoma
Oklahoma photo by Nyttend

Oklahoma has a population of 3,687,050, which has grown by 6.85% over the past decade. Nicknamed the "Sooner State," Oklahoma's capital and biggest city is Oklahoma City. In 2008, there were a total of 2,206,469 jobs in Oklahoma. The average annual income was $35,969 in 2008, up from $34,298 the previous year. The unemployment rate in Oklahoma was 6.4% in 2009, which has grown by 2.7% since the previous year. Approximately 20.3% of Oklahoma residents have college degrees, which is lower than the national average.

The top industries in Oklahoma include boiler, tank, and shipping container manufacturing, pump manufacturing, and oil field machinery manufacturing. Notable tourist attractions include the Amateur Softball Association of Amrca NTNL Hdqrtrs, the National Cowboy & Western Heritage Museum, and the Oklahoma Museums Association.