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Career and Education Opportunities for Technical Service Representatives in Norman, Oklahoma

There are many career and education opportunities for technical service representatives in the Norman, Oklahoma area. Currently, 4,940 people work as technical service representatives in Oklahoma. This is expected to grow by 12% to 5,560 people by 2016. This is better than the nation as a whole, where employment opportunities for technical service representatives are expected to grow by about 9.7%. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Income for technical service representatives is about $23 per hour or $48,680 per year on average in Oklahoma. Nationally, their income is about $33 per hour or $70,200 annually. Technical service representatives earn more than people working in the category of Sales and Clerical generally in Oklahoma and more than people in the Sales and Clerical category nationally.

There are thirty-seven schools of higher education in the Norman area, including two within twenty-five miles of Norman where you can get a degree to start your career as a technical service representative. Technical service representatives usually hold a Bachelor's degree, so you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Norman include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Oklahoma Baptist University - Shawnee, OK

Oklahoma Baptist University, 500 W University, Shawnee, OK 74804. Oklahoma Baptist University is a small university located in Shawnee, Oklahoma. It is a private not-for-profit school with primarily 4-year or above programs. It has 1,753 students and an admission rate of 63%. Oklahoma Baptist University has a one to two year and a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Oklahoma State University-Oklahoma City - Oklahoma City, OK

Oklahoma State University-Oklahoma City, 900 N Portland, Oklahoma City, OK 73107-6195. Oklahoma State University-Oklahoma City is a medium sized university located in Oklahoma City, Oklahoma. It is a public school with primarily 4-year or above programs and has 5,912 students. Oklahoma State University-Oklahoma City has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated six students in 2008.


Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.


Norman, Oklahoma
Norman, Oklahoma photo by Okguy

Norman is located in Cleveland County, Oklahoma. It has a population of over 106,957, which has grown by 11.8% over the last ten years. The cost of living index in Norman, 84, is well below the national average. New single-family homes in Norman are priced at $184,600 on average, which is well above the state average. In 2008, five hundred sixteen new homes were built in Norman, up from four hundred nineteen the previous year.

The three big industries for women in Norman are educational services, health care, and accommodation and food services. For men, it is educational services, accommodation and food services, and construction. The average commute to work is about 21 minutes. More than 39.8% of Norman residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 16.6%, is higher than the state average.

The unemployment rate in Norman is 4.7%, which is less than Oklahoma's average of 7.1%.

The percentage of Norman residents that are affiliated with a religious congregation, 44.3%, is less than both the national and state average. Alameda Baptist Church, Alameda Church of Christ and All Welcome Victory Church are among the churches located in Norman. The largest religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.

Norman is home to the Cerebral Palsy Institute and the Park on Main as well as Owen Field and Rotary Park. Shopping malls in the area include Colonial Estates Shopping Center, Anatole Shopping Center and Carriage Plaza Shopping Center. Visitors to Norman can choose from Ramada Days Inn, Montford Inn and Guest Inn - Norman for temporary stays in the area.