Career and Education Opportunities for Technical Service Representatives in Columbus, Ohio
There are many career and education opportunities for technical service representatives in the Columbus, Ohio area. There are currently 11,930 working technical service representatives in Ohio; this should grow by 10% to about 13,110 working technical service representatives in the state by 2016. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
The income of a technical service representative is about $33 hourly or $70,460 yearly on average in Ohio. In the U.S. as a whole, their income is about $33 per hour or $70,200 per year on average. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in Ohio, and better than the overall Sales and Clerical category nationally.
The Columbus area is home to sixty-three schools of higher education, including two within twenty-five miles of Columbus where you can get a degree as a technical service representative. Given that the most common education level for technical service representatives is a Bachelor's degree, you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.
CAREER DESCRIPTION: Technical Service Representative
In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.
Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.
Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.
It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.
Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.
Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.
Similar jobs with educational opportunities in Columbus include:
- Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
- Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
- Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
- Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
- Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
- Telemarketer. Solicit orders for goods or services over the telephone.
- Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.
EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training
Hondros College - Westerville, OH
Hondros College, 4140 Executive Parkway, Westerville, OH 43081. Hondros College is a small college located in Westerville, Ohio. It is a private for-profit school with primarily 2-year programs. It has 600 students and an admission rate of 49%. Hondros College has an associate's degree program in Selling Skills and Sales Operations which graduated one student in 2008.
Columbus State Community College - Columbus, OH
Columbus State Community College, 550 E Spring St, Columbus, OH 43215. Columbus State Community College is a large college located in Columbus, Ohio. It is a public school with primarily 2-year programs and has 24,203 students. Columbus State Community College has 2 areas of study related to Technical Service Representative. They are:
- Selling Skills and Sales Operations, less than one year which graduated 18 students in 2008.
- Business, Management, Marketing, & Related Support Services, Other Specialties, associate's degree which graduated 1 student in 2008.
Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.
For more information, see the ETA International website.
Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.
For more information, see the Institute of Packaging Professionals website.
Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.
For more information, see the Manufacturers Representatives Educational Research Foundation website.
National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.
For more information, see the National Retail Federation Foundation website.
Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.
For more information, see the Sales & Marketing Executives International website.
LOCATION INFORMATION: Columbus, Ohio
Columbus is located in Franklin County, Ohio. It has a population of over 754,885, which has grown by 6.1% in the past ten years. The cost of living index in Columbus, 82, is well below the national average. New single-family homes in Columbus cost $169,200 on average, which is well below the state average. In 2008, six hundred eighty-six new homes were constructed in Columbus, down from 1,008 the previous year.
The three big industries for women in Columbus are health care, educational services, and finance and insurance. For men, it is accommodation and food services, professional, scientific, and technical services, and construction. The average travel time to work is about 22 minutes. More than 29.0% of Columbus residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 9.2%, is higher than the state average.
The unemployment rate in Columbus is 8.5%, which is less than Ohio's average of 10.0%.
The percentage of Columbus residents that are affiliated with a religious congregation, 37.6%, is less than both the national and state average. Hebrew Baptist Church, Heritage Temple Freewill Baptist Church and Higher Ground Always Abounding Assembly Church are all churches located in Columbus. The largest religious groups are the Catholic Church, the United Methodist Church and the Evangelical Lutheran Church in America.
Columbus is home to the Busch Corporate Center Industrial Park and the J C Penney Catalog Outlet Store as well as Nafzger Park and Lower Scioto Park. Shopping centers in the area include Indianola Shopping Center, Ohio Stater Mall Shopping Center and Shapter Shopping Center. Visitors to Columbus can choose from Drury Inn & Suites Convention Center, Best Western Clarmont Inn and Crowne Plaza Downtown for temporary stays in the area.