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Career and Education Opportunities for Customer Care Specialists

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Select a state from the map below to find education opportunities to begin your Customer Care Specialist career.


Highlighted states contain educational opportunities in Human Resources and Customer Service

JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

Customer care specialists talk with customers by telephone or in person to furnish data related to products and services, to take or enter orders, cancel accounts, or to obtain specifics of complaints. They also check to insure that appropriate changes were made to deal with customers' problems. Equally important, customer care specialists have to keep archives of customer interactions and transactions, recording specifics of inquiries and comments, as well as actions taken. Finally, customer care specialists refer unresolved customer grievances to designated departments for further investigation.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.