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Career and Education Opportunities for Telephone Operators in North Carolina

North Carolina has a population of 9,380,884, which has grown by 16.54% in the last 10 years. Nicknamed the "Tar Heel State," its capital is Raleigh, though its largest city is Charlotte.

There are currently 310 working telephone operators in North Carolina; this should shrink 37% to about 190 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

The average wage in the general category of Telephone jobs is $11 per hour or $22,830 per year in North Carolina, and an average of $13 per hour or $27,945 per year nationwide.

In 2008, there were a total of 5,497,808 jobs in North Carolina. The average annual income was $35,249 in 2008, up from $34,865 in 2007. The unemployment rate in North Carolina was 10.6% in 2009, which has grown by 4.4% since the previous year. Roughly 22.5% of North Carolina residents have college degrees, which is lower than the national average.

The top industries in North Carolina include beverage product manufacturing, tobacco manufacturing, and pharmaceutical preparation manufacturing. Notable tourist attractions include the Hezekiah Alexander Homesite, the Charlotte Museum of History, and the Levine Museum of the New South.

CITIES WITH Telephone Operator OPPORTUNITIES IN North Carolina


JOB DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

Similar jobs with educational opportunities in North Carolina include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

LOCATION INFORMATION: North Carolina

North Carolina
North Carolina photo by Jan van der Crabben

North Carolina has a population of 9,380,884, which has grown by 16.54% over the past 10 years. Nicknamed the "Tar Heel State," its capital is Raleigh, though its most populous city is Charlotte. In 2008, there were a total of 5,497,808 jobs in North Carolina. The average annual income was $35,249 in 2008, up from $34,865 the preceding year. The unemployment rate in North Carolina was 10.6% in 2009, which has grown by 4.4% since the previous year. Approximately 22.5% of North Carolina residents have college degrees, which is lower than the national average.

The top industries in North Carolina include beverage product manufacturing, tobacco manufacturing, and pharmaceutical preparation manufacturing. Notable tourist destinations include the Mint Hill Country Doctors Museum, the Levine Museum of the New South, and the McGill Rose Garden.