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Career and Education Opportunities for Dispatchers in High Point, North Carolina

There is a wide variety of career and education opportunities for dispatchers in the High Point, North Carolina area. There are currently 4,570 working dispatchers in North Carolina; this should grow by 7% to 4,870 working dispatchers in the state by 2016. This is better than the national trend for dispatchers, which sees this job pool shrinking by about 2.6% over the next eight years. In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

Income for dispatchers is about $15 per hour or $32,590 per year on average in North Carolina. Nationally, their income is about $16 hourly or $33,850 yearly. Dispatchers earn more than people working in the category of Dispatching and Logistics generally in North Carolina and more than people in the Dispatching and Logistics category nationally.

The High Point area is home to twenty-nine schools of higher education, including two within twenty-five miles of High Point where you can get a degree as a dispatcher. The most common level of education for dispatchers is a high school diploma or GED. You can expect to spend only a short time studying to be a dispatcher if you already have a high school diploma.

CAREER DESCRIPTION: Dispatcher

Dispatcher video from the State of New Jersey Dept. of Labor and Workforce Development

In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.

And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Like many other jobs, dispatchers must be reliable and be thorough and dependable.

EDUCATIONAL OPPORTUNITIES: Dispatcher Training

Forsyth Technical Community College - Winston Salem, NC

Forsyth Technical Community College, 2100 Silas Creek Pky, Winston Salem, NC 27103-5197. Forsyth Technical Community College is a medium sized college located in Winston Salem, North Carolina. It is a public school with primarily 2-year programs and has 6,748 students. Forsyth Technical Community College has less than one year, one to two year, and associate's degree programs in Logistics and Materials Management which graduated three, one, and six students respectively in 2008.

Guilford Technical Community College - Jamestown, NC

Guilford Technical Community College, 601 High Point Rd, Jamestown, NC 27282. Guilford Technical Community College is a large college located in Jamestown, North Carolina. It is a public school with primarily 2-year programs and has 11,289 students. Guilford Technical Community College has an associate's degree program in Logistics and Materials Management.

CERTIFICATIONS

Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

For more information, see the National Emergency Number Association website.

LICENSES

Aircraft Dispatcher

Licensing agency: Federal Aviation Administration
Address: 800 Independence Avenue SW, Washington, DC 20591

Phone: (202) 366-4000
Website: Federal Aviation Administration

LOCATION INFORMATION: High Point, North Carolina

High Point, North Carolina
High Point, North Carolina photo by Yassie

High Point is located in Guilford County, North Carolina. It has a population of over 101,835, which has grown by 18.6% over the last ten years. The cost of living index in High Point, 83, is well below the national average. New single-family homes in High Point cost $189,700 on average, which is well above the state average. In 2008, two hundred ninety new homes were constructed in High Point, down from four hundred eighty-nine the previous year.

The three most popular industries for women in High Point are health care, educational services, and finance and insurance. For men, it is furniture and related product manufacturing, construction, and accommodation and food services. The average commute to work is about 20 minutes. More than 25.5% of High Point residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 6.5%, is lower than the state average.

The unemployment rate in High Point is 11.0%, which is greater than North Carolina's average of 10.6%.

The percentage of High Point residents that are affiliated with a religious congregation, 46.7%, is less than the national average but more than the state average. Hickory Chapel, Mount Carmel Church and Conrad Memorial Church are among the churches located in High Point. The most prominent religious groups are the Southern Baptist Convention, the United Methodist Church and the Catholic Church.

High Point is home to the Emerywood Country Club and the Uwharrie Council Camp as well as Washington Terrace Park and Armstrong Park. Visitors to High Point can choose from Brookline Furniture CO, Hampton Inn High Point and Fairfield Inn and Stes High Point/Archdl for temporary stays in the area.