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Career and Education Opportunities for Dispatchers in Greensboro, North Carolina

Dispatchers can find both educational opportunities and jobs in the Greensboro, North Carolina area. There are currently 4,570 working dispatchers in North Carolina; this should grow by 7% to 4,870 working dispatchers in the state by 2016. This is better than the nation as a whole, where employment opportunities for dispatchers are expected to shrink by about 2.6%. In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business.

The income of a dispatcher is about $15 per hour or $32,590 annually on average in North Carolina. In the U.S. as a whole, their income is about $16 per hour or $33,850 annually on average. Earnings for dispatchers are better than earnings in the general category of Dispatching and Logistics in North Carolina and better than general Dispatching and Logistics category earnings nationally.

There are thirty schools of higher education in the Greensboro area, including two within twenty-five miles of Greensboro where you can get a degree to start your career as a dispatcher. Dispatchers usually hold a high school diploma or GED, so it will take only a short time to learn to be a dispatcher if you already have a high school diploma.

CAREER DESCRIPTION: Dispatcher

Dispatcher video from the State of New Jersey Dept. of Labor and Workforce Development

In general, dispatchers schedule and dispatch workers, work crews, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. They also duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.

Dispatchers advise personnel about traffic problems such as construction areas and other hazards. They also talk with customers or supervising personnel to address questions and requests for service or equipment. Equally important, dispatchers have to decide on types or amounts of equipment or personnel required in line with work orders or specifications. They are often called upon to monitor personnel or equipment locations and utilization to direct service and schedules. They are expected to schedule and dispatch staff, work crews or service vehicles to appropriate locations in line with customer requests or needs, using radios or telephones. Finally, dispatchers record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Every day, dispatchers are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for dispatchers to receive or ready work orders. They are often called upon to manage needed repairs to restore service and schedules. They also oversee all communications within specifically assigned territories. They are sometimes expected to relay work orders and data to or from work crews and field inspectors using telephones or two-way radios. Somewhat less frequently, dispatchers are also expected to order supplies and equipment, and issue them to personnel.

And finally, they sometimes have to record and maintain files and archives of customer requests, work or services performed, charges and other dispatch data.

Like many other jobs, dispatchers must be reliable and be thorough and dependable.

EDUCATIONAL OPPORTUNITIES: Dispatcher Training

Forsyth Technical Community College - Winston Salem, NC

Forsyth Technical Community College, 2100 Silas Creek Pky, Winston Salem, NC 27103-5197. Forsyth Technical Community College is a medium sized college located in Winston Salem, North Carolina. It is a public school with primarily 2-year programs and has 6,748 students. Forsyth Technical Community College has less than one year, one to two year, and associate's degree programs in Logistics and Materials Management which graduated three, one, and six students respectively in 2008.

Guilford Technical Community College - Jamestown, NC

Guilford Technical Community College, 601 High Point Rd, Jamestown, NC 27282. Guilford Technical Community College is a large college located in Jamestown, North Carolina. It is a public school with primarily 2-year programs and has 11,289 students. Guilford Technical Community College has an associate's degree program in Logistics and Materials Management.

CERTIFICATIONS

Emergency Number Professional: Certification is a tool of a professional association to establish the benchmarks of performance that will signify a broad-based competence in the professional field.

For more information, see the National Emergency Number Association website.

LICENSES

Aircraft Dispatcher

Licensing agency: Federal Aviation Administration
Address: 800 Independence Avenue SW, Washington, DC 20591

Phone: (202) 366-4000
Website: Federal Aviation Administration

LOCATION INFORMATION: Greensboro, North Carolina

Greensboro, North Carolina
Greensboro, North Carolina photo by Yassie

Greensboro is situated in Guilford County, North Carolina. It has a population of over 250,642, which has grown by 11.9% over the last ten years. The cost of living index in Greensboro, 84, is well below the national average. New single-family homes in Greensboro are priced at $140,500 on average, which is well below the state average. In 2008, seven hundred fifty-three new homes were built in Greensboro, down from 1,516 the previous year.

The top three industries for women in Greensboro are educational services, health care, and finance and insurance. For men, it is construction, accommodation and food services, and educational services. The average travel time to work is about 20 minutes. More than 33.9% of Greensboro residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.8%, is higher than the state average.

The unemployment rate in Greensboro is 10.5%, which is less than North Carolina's average of 10.6%.

The percentage of Greensboro residents that are affiliated with a religious congregation, 46.7%, is less than the national average but more than the state average. Muirs Chapel, Mount Tabor Church and Bass Chapel are all churches located in Greensboro. The most common religious groups are the Southern Baptist Convention, the United Methodist Church and the Catholic Church.

Greensboro is home to the Holden Plaza and the English Market as well as Shannon Woods Park and Lake Daniel Park. Shopping centers in the area include Greenbriar Mall, Golden Gate Shopping Center and Carolina Circle Shopping Mall. Visitors to Greensboro can choose from Greensboro Days Inn, Execustay by Marriot and Biltmore Hotel for temporary stays in the area.