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Career and Education Opportunities for Computer Systems Support Specialists in Charlotte, North Carolina

For those living in the Charlotte, North Carolina area, there are many career and education opportunities for computer systems support specialists. There are currently 3,570 working computer systems support specialists in North Carolina; this should shrink by 24% to 2,710 working computer systems support specialists in the state by 2016. This is not quite as good as the nation as a whole, where employment opportunities for computer systems support specialists are expected to shrink by about 18.6%. Computer systems support specialists generally monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions.

Income for computer systems support specialists is about $16 per hour or $34,900 annually on average in North Carolina. Nationally, their income is about $17 per hour or $35,600 yearly. Computer systems support specialists earn more than people working in the category of Computer Operation generally in North Carolina and more than people in the Computer Operation category nationally.

There are forty-three schools of higher education in the Charlotte area, including two within twenty-five miles of Charlotte where you can get a degree to start your career as a computer systems support specialist. Computer systems support specialists usually hold an Associate's, or other 2-year degree, so you can expect to spend about two years training to become a computer systems support specialist if you already have a high school diploma.

CAREER DESCRIPTION: Computer Systems Support Specialist

Computer Systems Support Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, computer systems support specialists monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. They also may enter commands at a computer terminal and set controls on computer and peripheral devices.

Computer systems support specialists monitor systems for equipment failure or errors in performance. They also operate spreadsheet programs and other types of software to load and manipulate data and to produce reports. Equally important, computer systems support specialists have to respond to program error messages by finding and correcting problems or terminating the program. They are often called upon to notify supervisor or computer maintenance technicians of equipment malfunctions. They are expected to enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment. Finally, computer systems support specialists answer telephone calls to help computer users encountering problems.

Every day, computer systems support specialists are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they focus attention on specific tasks without being distracted.

It is important for computer systems support specialists to retrieve, separate and sort program output as needed, and send data to specified users. They are often called upon to read job set-up instructions to establish apparatus to be used, order of use, material such as disks and paper to be loaded, and control settings. They also record data such as computer operating time, problems that occurred, and actions taken. They are sometimes expected to oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to insure efficient use. Somewhat less frequently, computer systems support specialists are also expected to type command on keyboard to transfer encoded data from memory unit to magnetic tape and help in labeling, classifying, cataloging and maintaining tapes.

They also have to be able to clear equipment at end of operating run and review schedule to establish next assignment And finally, they sometimes have to respond to program error messages by finding and correcting problems or terminating the program.

Like many other jobs, computer systems support specialists must be thorough and dependable and be reliable.

Similar jobs with educational opportunities in Charlotte include:

  • Computer Clerk. Operate data entry device.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.
  • Typist. Type letters, reports, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.

EDUCATIONAL OPPORTUNITIES: Computer Systems Support Specialist Training

Central Piedmont Community College - Charlotte, NC

Central Piedmont Community College, 1201 Elizabeth Avenue, Charlotte, NC 28204. Central Piedmont Community College is a large college located in Charlotte, North Carolina. It is a public school with primarily 2-year programs and has 16,536 students. Central Piedmont Community College has a less than one year and an associate's degree program in Data Processing and Data Processing Technology/Technician which graduated thirty-two and four students respectively in 2008.

York Technical College - Rock Hill, SC

York Technical College, 452 S Anderson Rd, Rock Hill, SC 29730. York Technical College is a medium sized college located in Rock Hill, South Carolina. It is a public school with primarily 2-year programs and has 5,094 students. York Technical College has a less than one year and an associate's degree program in Data Processing and Data Processing Technology/Technician which graduated sixteen and fifteen students respectively in 2008.

CERTIFICATIONS

Internet and Computing Core Certification: IC is the ideal starting point for anyone interested in learning computer and Internet basics.

For more information, see the Certiport, Inc website.

LOCATION INFORMATION: Charlotte, North Carolina

Charlotte, North Carolina
Charlotte, North Carolina photo by Alaskan Assassin

Charlotte is located in Mecklenburg County, North Carolina. It has a population of over 687,456, which has grown by 27.1% over the last ten years. The cost of living index in Charlotte, 86, is well below the national average.

The three big industries for women in Charlotte are health care, finance and insurance, and educational services. For men, it is construction, finance and insurance, and professional, scientific, and technical services. The average commute to work is about 25 minutes. More than 36.4% of Charlotte residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 10.5%, is higher than the state average.

The unemployment rate in Charlotte is 9.7%, which is less than North Carolina's average of 10.6%.

The percentage of Charlotte residents that are affiliated with a religious congregation, 48.0%, is less than the national average but more than the state average. New Hampton Church, New Emmanuel Church and New East Stonewall Church are all churches located in Charlotte. The largest religious groups are the Southern Baptist Convention, the Catholic Church and the United Methodist Church.

Charlotte is home to the Crown Point Plaza and the Providence Square as well as Kilborne District Park and Little Rock Road District Park. Shopping malls in the area include Heckinger Shopping Center, Hampshire Hills Shopping Center and Providence Village Shopping Center. Visitors to Charlotte can choose from American Motel, Extended Stay America - Charlotte/Tyvola and Drury Inn and Suites Charlotte for temporary stays in the area.