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Career and Education Opportunities for Technical Service Representatives in Ramapo, New York

There are many career and education opportunities for technical service representatives in the Ramapo, New York area. About 18,610 people are currently employed as technical service representatives in New York. By 2016, this is expected to grow 3% to 19,090 people employed. This is not quite as good as the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Income for technical service representatives is about $37 hourly or $77,870 annually on average in New York. Nationally, their income is about $33 per hour or $70,200 annually. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in New York, and better than the overall Sales and Clerical category nationally.

There are seven schools within twenty-five miles of Ramapo where you can study to be a technical service representative, among 136 schools of higher education total in the Ramapo area. Technical service representatives usually hold a Bachelor's degree, so you can expect to spend about four years studying to be a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Ramapo include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

SUNY Maritime College - Throggs Neck, NY

SUNY Maritime College, 6 Pennyfield Avenue, Throggs Neck, NY 10465-4198. SUNY Maritime College is a small college located in Throggs Neck, New York. It is a public school with primarily 4-year or above programs. It has 1,602 students and an admission rate of 69%. SUNY Maritime College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty-four students in 2008.

Fordham University - Bronx, NY

Fordham University, 441 E Fordham Rd, Bronx, NY 10458. Fordham University is a large university located in Bronx, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 14,666 students and an admission rate of 47%. Fordham University has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated six students in 2008.

Nyack College - Nyack, NY

Nyack College, 1 South Blvd, Nyack, NY 10960-3698. Nyack College is a small college located in Nyack, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,044 students and an admission rate of 93%. Nyack College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

County College of Morris - Randolph, NJ

County College of Morris, 214 Center Grove Rd, Randolph, NJ 07869-2086. County College of Morris is a medium sized college located in Randolph, New Jersey. It is a public school with primarily 2-year programs and has 8,441 students. County College of Morris has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated seven students in 2008.

Mercy College - Dobbs Ferry, NY

Mercy College, 555 Broadway, Dobbs Ferry, NY 10522. Mercy College is a medium sized college located in Dobbs Ferry, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 8,792 students and an admission rate of 35%. Mercy College has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty-four and seven students respectively in 2008.

William Paterson University of New Jersey - Wayne, NJ

William Paterson University of New Jersey, 300 Pompton Rd, Wayne, NJ 07470. William Paterson University of New Jersey is a large university located in Wayne, New Jersey. It is a public school with primarily 4-year or above programs. It has 10,256 students and an admission rate of 63%. William Paterson University of New Jersey has a bachelor's degree program in Selling Skills and Sales Operations which graduated sixteen students in 2008.

Manhattan College - Bronx, NY

Manhattan College, Manhattan College Pky, Bronx, NY 10471-4098. Manhattan College is a small college located in Bronx, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,446 students and an admission rate of 51%. Manhattan College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty-four students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Ramapo, New York

Ramapo, New York
Ramapo, New York photo by Mwanner

Ramapo is situated in Rockland County, New York. It has a population of over 115,096, which has grown by 5.7% in the past ten years. The cost of living index in Ramapo, 150, is far greater than the national average. New single-family homes in Ramapo are valued at $187,300 on average, which is well below the state average. In 2008, one hundred seventy-four new homes were built in Ramapo, down from two hundred fourteen the previous year.

The three most popular industries for women in Ramapo are health care, educational services, and professional, scientific, and technical services. For men, it is educational services, professional, scientific, and technical services, and construction. The average commute to work is about 33 minutes. More than 34.5% of Ramapo residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 15.1%, is higher than the state average.

The unemployment rate in Ramapo is 6.6%, which is less than New York's average of 8.7%. About 16.3% of Ramapo's residents are below the poverty line, which is worse than the state average.

The percentage of Ramapo residents that are affiliated with a religious congregation, 82.9%, is more than both the national and state average. Wesley Chapel and Saint Vincent De Paul Church are all churches located in Ramapo. The most prominent religious groups are the Catholic Church, the Muslim Estimate and the United Methodist Church.

Ramapo is home to the Kanes Open Camp and the Cedar Hollow Country Club.