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Career and Education Opportunities for Telephone Operators in New York

New York has a population of 19,541,453, which has grown by 2.98% in the last 10 years. Nicknamed the "Empire State," its capital is Albany, though its most populous city is New York.

Currently, 2,080 people work as telephone operators in New York. This is expected to shrink 41% to 1,220 people by 2016. This is not quite as good as the nation as a whole, where employment opportunities for telephone operators are expected to shrink by about 3.6%. Telephone operators generally provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $20 per hour or $43,000 per year on average in New York. In the U.S. as a whole, their income is about $15 hourly or $31,670 annually on average. Telephone operators earn more than people working in the category of Telephone generally in New York and more than people in the Telephone category nationally.

In 2008, there were a total of 11,289,001 jobs in New York. The average annual income was $48,809 in 2008, up from $47,628 in 2007. The unemployment rate in New York was 8.4% in 2009, which has grown by 3.1% since the previous year. Approximately 27.4% of New York residents have college degrees, which is higher than the national average.

The top industries in New York include securities contracts intermediation, investment banking dealing, and apparel, piece goods, and notions merchant wholesalers. Notable tourist attractions include the Anthology Film Archives Administration, the American Craft Museum, and the Children's Museum of Manhattan.

CITIES WITH Telephone Operator OPPORTUNITIES IN New York


JOB DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

Similar jobs with educational opportunities in New York include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

LOCATION INFORMATION: New York

New York
New York photo by William Warby

New York has a population of 19,541,453, which has grown by 2.98% over the past 10 years. Nicknamed the "Empire State," its capital is Albany, though its most populous city is New York. In 2008, there were a total of 11,289,001 jobs in New York. The average annual income was $48,809 in 2008, up from $47,628 the preceding year. The unemployment rate in New York was 8.4% in 2009, which has grown by 3.1% since the previous year. Approximately 27.4% of New York residents have college degrees, which is higher than the national average.

The top industries in New York include securities contracts intermediation, investment banking dealing, and apparel, piece goods, and notions merchant wholesalers. Notable tourist attractions include the Abigail Adams Smith Museum, the Asian American Arts Centre, and the Anthology Film Archives Administration.