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Career and Education Opportunities for Computer Support Specialists in New York, New York

Computer support specialists can find both educational opportunities and jobs in the New York, New York area. About 34,180 people are currently employed as computer support specialists in New York. By 2016, this is expected to grow 8% to 36,910 people employed. This is not quite as good as the nation as a whole, where employment opportunities for computer support specialists are expected to grow by about 13.8%. Computer support specialists generally provide technical assistance to computer system users.

A person working as a computer support specialist can expect to earn about $23 per hour or $48,450 per year on average in New York and about $20 hourly or $43,450 annually on average in the U.S. as a whole. Computer support specialists earn less than people working in the category of Computer generally in New York and less than people in the Computer category nationally. Computer support specialists work in a variety of jobs, including: software trainer, information systems specialist, and helpdesk analyst.

There are 335 schools of higher education in the New York area, including eleven within twenty-five miles of New York where you can get a degree to start your career as a computer support specialist. Given that the most common education level for computer support specialists is a Bachelor's degree, it will take about four years to learn to be a computer support specialist if you already have a high school diploma.

CAREER DESCRIPTION: Computer Support Specialist

Computer Support Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, computer support specialists provide technical assistance to computer system users. They also answer questions or resolve computer problems for clients in person, via telephone or from remote location.

Computer support specialists answer user inquiries regarding computer software or hardware operation to deal with problems. They also read technical manuals, talk with users, or conduct computer diagnostics to investigate and resolve problems or to furnish technical assistance and support. Equally important, computer support specialists have to refer major hardware or software problems or faulty products to vendors or technicians for service. They are often called upon to enter commands and observe system functioning to confirm correct operations and detect errors. They are expected to oversee the daily performance of computer systems. Finally, computer support specialists read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.

Every day, computer support specialists are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for computer support specialists to talk with staff and management to determine requirements for new systems or modifications. They are often called upon to maintain records of daily data communication transactions, problems and remedial actions taken, or installation efforts. They also modify and customize commercial programs for internal needs. Somewhat less frequently, computer support specialists are also expected to inspect equipment and read order sheets to ready for delivery to users.

Computer support specialists sometimes are asked to conduct office automation feasibility studies, including workflow analysis or cost comparison analysis. and ready evaluations of software or hardware, and recommend improvements or upgrades. And finally, they sometimes have to hire and direct staff working on special project work and installing data communication equipment and software.

Like many other jobs, computer support specialists must be reliable and be thorough and dependable.

Similar jobs with educational opportunities in New York include:

  • Applications Programmer. Develop, create, and modify general computer applications software or specialized utility programs. Analyze user needs and develop software solutions. Design software or customize software for client use with the aim of optimizing operational efficiency. May analyze and design databases within an application area, working individually or coordinating database development as part of a team.
  • Computer Programmer. Convert project specifications and statements of problems and procedures to detailed logical flow charts for coding into computer language. Develop and write computer programs to store, locate, and retrieve specific documents, data, and information. May program web sites.
  • Computer Scientist. Conduct research into fundamental computer and information science as theorists, designers, or inventors. Solve or develop solutions to problems in the field of computer hardware and software.
  • Computer Security Specialist. Plan, coordinate, and implement security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
  • Computer Systems Analyst. Analyze science, engineering, and all other data processing problems for application to electronic data processing systems. Analyze user requirements, procedures, and problems to automate or improve existing systems and review computer system capabilities, workflow, and scheduling limitations. May analyze or recommend commercially available software. May supervise computer programmers.
  • Computer Systems Engineer. Research, design, and test operating systems-level software, compilers, and network distribution software for medical, industrial, and general computing applications. Set operational specifications and formulate and analyze software requirements. Apply principles and techniques of computer science, engineering, and mathematical analysis.
  • Data Base Design Analyst. Coordinate changes to computer databases, test and implement the database applying knowledge of database management systems. May plan, coordinate, and implement security measures to safeguard computer databases.
  • Network Operations Analyst. Determine user requirements and design specifications for computer networks. Plan and implement network upgrades.
  • Network Systems and Data Communications Analyst. Analyze, design, and evaluate network systems, such as local area networks (LAN), wide area networks (WAN), Internet, intranet, and other data communications systems. Perform network modeling, analysis, and planning. Research and recommend network and data communications hardware and software. Includes telecommunications specialists who deal with the interfacing of computer and communications equipment. May supervise computer programmers.
  • Network and Computer Systems Administrator. Install, configure, and support an organization's local area network (LAN), wide area network (WAN), and Internet system or a segment of a network system. Maintain network hardware and software. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability. May supervise other network support and client server specialists and plan, coordinate, and implement network security measures.
  • Software Engineer. Design and develop solutions to complex applications problems, system administration issues, or network concerns. Perform systems management and integration functions.

EDUCATIONAL OPPORTUNITIES: Computer Support Specialist Training

Essex County College - Newark, NJ

Essex County College, 303 University Ave, Newark, NJ 07102. Essex County College is a large college located in Newark, New Jersey. It is a public school with primarily 2-year programs and has 11,824 students. Essex County College has a less than one year program in Data Processing and Data Processing Technology/Technician which graduated one student in 2008.

CUNY Bronx Community College - Bronx, NY

CUNY Bronx Community College, W 181 St & University Ave, Bronx, NY 10453. CUNY Bronx Community College is a medium sized college located in Bronx, New York. It is a public school with primarily 2-year programs and has 9,348 students. CUNY Bronx Community College has an associate's degree program in Data Processing and Data Processing Technology/Technician which graduated thirteen students in 2008.

Pace University-New York - New York, NY

Pace University-New York, 1 Pace Plaza, New York, NY 10038-1598. Pace University-New York is a large university located in New York, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 12,229 students and an admission rate of 78%. Pace University-New York has less than one year, associate's degree, and bachelor's degree programs in Data Processing and Data Processing Technology/Technician.

St. John's University-New York - Queens, NY

St. John's University-New York, 8000 Utopia Pky, Queens, NY 11439. St. John's University-New York is a large university located in Queens, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 20,109 students and an admission rate of 56%. St. John's University-New York has an associate's degree program in Data Processing and Data Processing Technology/Technician.

Metropolitan Learning Institute - Rego Park, NY

Metropolitan Learning Institute, 97-45 Queens Blvd Ste 401, Rego Park, NY 11374-2113. Metropolitan Learning Institute is a small school located in Rego Park, New York. It is a private not-for-profit school with primarily less-than 2-year programs and has 388 students. Metropolitan Learning Institute has a one to two year program in Medical Office Computer Specialist/Assistant which graduated seven students in 2008.

Hunter Business School - Levittown, NY

Hunter Business School, 3601 Hempstead Tpk, Levittown, NY 11756-1375. Hunter Business School is a small school located in Levittown, New York. It is a private for-profit school with primarily less-than 2-year programs and has 520 students. Hunter Business School has a less than one year program in Data Processing and Data Processing Technology/Technician which graduated fifty students in 2008.

CUNY Queensborough Community College - Bayside, NY

CUNY Queensborough Community College, 222-05 56th Ave, Bayside, NY 11364. CUNY Queensborough Community College is a large college located in Bayside, New York. It is a public school with primarily 2-year programs and has 14,065 students. CUNY Queensborough Community College has a one to two year and an associate's degree program in Data Processing and Data Processing Technology/Technician which graduated three and thirty-eight students respectively in 2008.

CUNY Hostos Community College - Bronx, NY

CUNY Hostos Community College, 500 Grand Concourse, Bronx, NY 10451. CUNY Hostos Community College is a medium sized college located in Bronx, New York. It is a public school with primarily 2-year programs and has 5,240 students. CUNY Hostos Community College has an associate's degree program in Data Processing and Data Processing Technology/Technician which graduated seven students in 2008.

CUNY Kingsborough Community College - Brooklyn, NY

CUNY Kingsborough Community College, 2001 Oriental Blvd, Brooklyn, NY 11235-2398. CUNY Kingsborough Community College is a large college located in Brooklyn, New York. It is a public school with primarily 2-year programs and has 16,117 students. CUNY Kingsborough Community College has an associate's degree program in Data Processing and Data Processing Technology/Technician which graduated thirty-four students in 2008.

Technical Career Institutes - New York, NY

Technical Career Institutes, 320 W 31st St, New York, NY 10001. Technical Career Institutes is a small school located in New York, New York. It is a private for-profit school with primarily 2-year programs and has 4,064 students. Technical Career Institutes has 2 areas of study related to Computer Support Specialist. They are:

  • Computer Software Technology/Technician, associate's degree.
  • Medical Office Computer Specialist/Assistant, associate's degree which graduated 27 students in 2008.

CUNY New York City College of Technology - Brooklyn, NY

CUNY New York City College of Technology, 300 Jay St, Brooklyn, NY 11201-2983. CUNY New York City College of Technology is a large college located in Brooklyn, New York. It is a public school with primarily 4-year or above programs. It has 14,102 students and an admission rate of 88%. CUNY New York City College of Technology has an associate's degree program in Data Processing and Data Processing Technology/Technician which graduated twenty-seven students in 2008.

CERTIFICATIONS

CIW Associate: Certified CIW Associates possess the basic hands-on skills and knowledge that Internet professionals are expected to understand and use.

For more information, see the Certified Internet Web Professionals website.

CIW Security Analyst: Security Analysts protect an organization's assets and operations.

For more information, see the Certified Internet Web Professionals website.

Certified Wireless Network Administrator: The CWNA certification is the foundation level enterprise Wi-Fi certification for the CWNP Program, and CWNA is required for your CWSP and CWNE certifications.

For more information, see the Certified Wireless Network Professional website.

Internet and Computing Core Certification: IC is the ideal starting point for anyone interested in learning computer and Internet basics.

For more information, see the Certiport, Inc website.

A+ Certification: CompTIA A+ certification validates the knowledge and skills of entry-level computer service technicians.

For more information, see the Computing Technology Industry Association (CompTIA) website.

Server+ Certification: For individuals who wish to demonstrate expertise with advanced PC hardware issues such as RAID, SCSI, multiple CPUs, SANs, and more.

For more information, see the Computing Technology Industry Association (CompTIA) website.

Certified Technical Trainer: CompTIA CTT+ is an international, vendor-neutral certification that covers core instructor skills, including preparation, presentation, communication, facilitation and evaluation in both a classroom and virtual classroom environment.

For more information, see the Computing Technology Industry Association (CompTIA) website.

Storage Technologist: You will learn to capture and analyze business requirements, design solutions, and implement plans in a process-oriented workshop using real-world case studies.

For more information, see the EMC Corporation website.

Certified Network Systems Technician: Certified Network Systems Technician is a network professional who is expected to obtain knowledge of computer.

For more information, see the ETA International website.

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Student Electronics Technician (High School Level): Training electronics workers as entry level, apprenticed, installer personnel should include the following 19 Categories: Electrical Theory, Electronic Components, Soldering-Desoldering and Tools, Block Diagrams, Schematics-Wiring Diagrams, Cabling, Power Supplies, Test Equipment & Measurements, Safety Precautions, Mathematics and Formulas, Electronic Circuits: Series and Parallel, Amplifiers, Interfacing of Electronics Products, Digital Concepts and Circuitry, Computer Electronics, Computer Applications, Audio & Video Systems, Optical Electronics, Telecommunications Basics, and Technician Work Procedures.

For more information, see the ETA International website.

Stay Sharp Program - Defeating Rogue Access Points: Security professionals who are concerned about the weaknesses of wireless networks.

For more information, see the Global Information Assurance Certification website.

Stay Sharp Program - Mastering Packet Analysis: Network administrators, information security analysts, intrusion detection and prevention analysts and network auditors that need an in-depth understanding of how to assess network protocols and use powerful network analysis tools.

For more information, see the Global Information Assurance Certification website.

Ethics in IT: All IT professionals including: Systems administrators, auditors, information security officers, programmers, systems analysts, database administrators, Information service providers, contractors, consultants.

For more information, see the Global Information Assurance Certification website.

Customer Support Analyst: Support center analysts provide front line support and act as the primary contact for customers.

For more information, see the Help Desk Institute website.

Desktop Support Technician: The HDI Desktop Support Technician certification is designed specifically for IT support professionals who spend much of their day visiting customers at their workstations or home office.

For more information, see the Help Desk Institute website.

Certified Web Professional - Internetworking Specialist: A CWP Internetworking Specialist defines network architecture, identifies infrastructure components, monitors and analyzes network performance.

For more information, see the International Webmasters Association website.

Microsoft Certified Professional Developer: For individuals who wish to distinguish themselves as an expert in Windows development, Web application development, or enterprise applications development.

For more information, see the Microsoft Corporation website.

LOCATION INFORMATION: New York, New York

New York, New York
New York, New York photo by UpstateNYer

New York is situated in New York County, New York. It has a population of over 8,363,710, which has grown by 4.4% in the past ten years. The cost of living index in New York, 177, is far greater than the national average.

The three big industries for women in New York are health care, educational services, and professional, scientific, and technical services. For men, it is construction, professional, scientific, and technical services, and accommodation and food services. The average travel time to work is about 40 minutes. More than 27.4% of New York residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 11.6%, is lower than the state average.

The unemployment rate in New York is 10.3%, which is greater than New York's average of 8.7%.

The percentage of New York residents that are affiliated with a religious congregation, 70.0%, is more than both the national and state average. Saint Lukes Roman Catholic Church, Saint Ann's Episcopal Church and Trinity Church are some of the churches located in New York. The most prominent religious groups are the Catholic Church, the Muslim Estimate and the American Baptist Churches in the USA.

New York is home to the Cadman Plaza and the Flushing Station as well as Victory Field and Whitman Park. Visitors to New York can choose from Boland Corporate Housing, Club Quarters Inc - Reservations and Allied Hotel Marketing Limited for temporary stays in the area.