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Career and Education Opportunities for Customer Care Specialists in New Mexico

New Mexico has a population of 2,009,671, which has grown by 10.48% over the past decade. Nicknamed the "The Land of Enchantment," its capital is Santa Fe, though its most populous city is Albuquerque.

Currently, 12,100 people work as customer care specialists in New Mexico. This is expected to grow by 27% to about 15,340 people by 2016. This is better than the national trend for customer care specialists, which sees this job pool growing by about 17.7% over the next eight years. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

A person working as a customer care specialist can expect to earn about $12 hourly or $26,030 yearly on average in New Mexico and about $14 per hour or $29,860 annually on average in the U.S. as a whole. Customer care specialists earn less than people working in the category of Human Resources and Customer Service generally in New Mexico and less than people in the Human Resources and Customer Service category nationally.

In 2008, there were a total of 1,117,433 jobs in New Mexico. The average annual income was $33,389 in 2008, up from $32,093 the previous year. The unemployment rate in New Mexico was 7.2% in 2009, which has grown by 2.7% since the previous year. About 23.5% of New Mexico residents have college degrees, which is lower than the national average.

The top industries in New Mexico include casinos (except casino hotels), other nonmetallic mineral mining, and all other miscellaneous ambulatory health care services. Notable tourist attractions include the Albuquerque City Government, the National Hispanic Cultural Center, and the Hispanic Cultural Foundation.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN New Mexico


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in New Mexico include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: New Mexico

New Mexico
New Mexico photo by karol m

New Mexico has a population of 2,009,671, which has grown by 10.48% over the past decade. Nicknamed the "The Land of Enchantment," its capital is Santa Fe, though its largest city is Albuquerque. In 2008, there were a total of 1,117,433 jobs in New Mexico. The average annual income was $33,389 in 2008, up from $32,093 the preceding year. The unemployment rate in New Mexico was 7.2% in 2009, which has grown by 2.7% since the previous year. About 23.5% of New Mexico residents have college degrees, which is lower than the national average.

The top industries in New Mexico include casinos (except casino hotels), other nonmetallic mineral mining, and all other miscellaneous ambulatory health care services. Notable tourist destinations include the Albuquerque City Government, the Flowers by ZACH, and the Rattlesnake Museum & Gift Shop.