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Career and Education Opportunities for Customer Care Specialists in New Jersey

New Jersey has a population of 8,707,739, which has grown by 3.49% over the past decade. Nicknamed the "Garden State," its capital is Trenton, though its most populous city is Newark.

Currently, 64,800 people work as customer care specialists in New Jersey. This is expected to grow by 18% to about 76,100 people by 2016. This is better than the national trend for customer care specialists, which sees this job pool growing by about 17.7% over the next eight years. Customer care specialists generally interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Customer care specialists earn approximately $15 hourly or $33,260 annually on average in New Jersey. Nationally they average about $14 hourly or $29,860 yearly. Compared with people working in the overall category of Human Resources and Customer Service, people working as customer care specialists in New Jersey earn less. They earn less than people working in the overall category of Human Resources and Customer Service nationally.

In 2008, there were a total of 5,176,293 jobs in New Jersey. The average annual income was $51,473 in 2008, up from $50,364 in 2007. The unemployment rate in New Jersey was 9.2% in 2009, which has grown by 3.7% since the previous year. Approximately 29.8% of New Jersey residents have college degrees, which is higher than the national average.

The top industries in New Jersey include wholesale trade, durable goods merchant wholesalers, and drugs' sundries merchant wholesalers. Notable tourist attractions include the A P Personal Limo, the Market Amusement Inc, and the Newark Museum.

CITIES WITH Customer Care Specialist OPPORTUNITIES IN New Jersey


JOB DESCRIPTION: Customer Care Specialist

Customer Care Specialist video from the State of New Jersey Dept. of Labor and Workforce Development

In general, customer care specialists interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Every day, customer care specialists are expected to be able to listen to and understand others in meetings. They need to speak clearly. It is also important that they articulate ideas and problems.

Similar jobs with educational opportunities in New Jersey include:

  • Accounts Receivable Specialist. Locate and notify customers of delinquent accounts by mail, telephone, or personal visit to solicit payment. Duties include receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; initiating repossession proceedings or service disconnection; keeping records of collection and status of accounts.
  • Credit Investigator. Investigate history and credit standing of individuals or business establishments applying for credit. Telephone or write to credit departments of business and service establishments to obtain information about applicant's credit standing.
  • Eligibility and Occupancy Interviewer. Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, and public housing.
  • Human Resources Administrator. Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports on ability, and date of and reason for termination. Compile and type reports from employment records. File employment records. Search employee files and furnish information to authorized persons.
  • Insurance Processing Clerk. Process applications for, changes to, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy changes, changing policy records to conform to insured party's specifications, compiling data on lapsed insurance policies to determine automatic reinstatement according to company policies, canceling insurance policies as requested by agents, and verifying the accuracy of insurance company records.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • License Clerk. Issue licenses or permits to qualified applicants. Obtain necessary information; record data; advise applicants on requirements; collect fees; and issue licenses. May conduct oral, written, or performance testing.
  • Telephone Operator. Provide information by accessing alphabetical and geographical directories. Assist customers with special billing requests.

LOCATION INFORMATION: New Jersey

New Jersey
New Jersey photo by Derek Jensen

New Jersey has a population of 8,707,739, which has grown by 3.49% in the last 10 years. Nicknamed the "Garden State," its capital is Trenton, though its most populous city is Newark. In 2008, there were a total of 5,176,293 jobs in New Jersey. The average annual income was $51,473 in 2008, up from $50,364 the previous year. The unemployment rate in New Jersey was 9.2% in 2009, which has grown by 3.7% since the previous year. Roughly 29.8% of New Jersey residents have college degrees, which is higher than the national average.

The top industries in New Jersey include wholesale trade, durable goods merchant wholesalers, and drugs' sundries merchant wholesalers. Notable tourist attractions include the Morris Museum, the New Jersey Historical Society, and the A P Personal Limo.