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Career and Education Opportunities for Telephone Operators in Newark, New Jersey

For those living in the Newark, New Jersey area, there are many career and education opportunities for telephone operators. There are currently 1,200 working telephone operators in New Jersey; this should shrink by 47% to about 600 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

A person working as a telephone operator can expect to earn about $17 per hour or $37,330 annually on average in New Jersey and about $15 hourly or $31,670 per year on average in the U.S. as a whole. Telephone operators earn more than people working in the category of Telephone generally in New Jersey and more than people in the Telephone category nationally.

There are two schools within twenty-five miles of Newark where you can study to be a telephone operator, among 318 schools of higher education total in the Newark area. Telephone operators usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Newark include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

New Age Training - New York, NY

New Age Training, 500 8th Ave 12th Floor, New York, NY 10018-6504. New Age Training is a small school located in New York, New York. It is a private for-profit school with primarily less-than 2-year programs and has 103 students. New Age Training has a less than one year program in Receptionist which graduated forty-seven students in 2008.

Union County College - Cranford, NJ

Union County College, 1033 Springfield Ave, Cranford, NJ 07016-1599. Union County College is a large college located in Cranford, New Jersey. It is a public school with primarily 2-year programs and has 11,866 students. Union County College has an associate's degree program in Customer Service Support/Call Center/Teleservice Operation which graduated one student in 2008.

LOCATION INFORMATION: Newark, New Jersey

Newark, New Jersey
Newark, New Jersey photo by Gik%C3%BC

Newark is located in Essex County, New Jersey. It has a population of over 278,980, which has grown by 2.0% in the past ten years. The cost of living index in Newark, 140, is far greater than the national average. New single-family homes in Newark are priced at $83,500 on average, which is far less than the state average. In 2008, ninety-nine new homes were built in Newark, up from twenty-nine the previous year.

The three big industries for women in Newark are health care, educational services, and finance and insurance. For men, it is construction, administrative and support and waste management services, and accommodation and food services. The average commute to work is about 32 minutes. More than 9.0% of Newark residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 3.0%, is lower than the state average.

The unemployment rate in Newark is 14.8%, which is greater than New Jersey's average of 9.3%.

The percentage of Newark residents that are affiliated with a religious congregation, 57.0%, is more than the national average but less than the state average. First Mount Zion Baptist Church, First Newborn Tabernacle Church and First Presbyterian Church are among the churches located in Newark. The most common religious groups are the Catholic Church, the Muslim Estimate and the American Baptist Churches in the USA.

Newark is home to the Clinton Branch Newark Public Library and the Brills Yard as well as Rippel Field and River Bank Park. Visitors to Newark can choose from Fairfield Inn and Suites, Days Hotel Newark Airport and Broad Street Hotel LLC for temporary stays in the area.