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Career and Education Opportunities for Telephone Operators in Jersey City, New Jersey

Jersey City, New Jersey provides a wide variety of opportunities, both career and educational, for telephone operators. There are currently 1,200 working telephone operators in New Jersey; this should shrink by 47% to about 600 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. Telephone operators generally provide information by accessing alphabetical and geographical directories.

Telephone operators earn about $17 hourly or $37,330 annually on average in New Jersey and about $15 hourly or $31,670 per year on average nationally. Earnings for telephone operators are better than earnings in the general category of Telephone in New Jersey and better than general Telephone category earnings nationally.

There are two schools within twenty-five miles of Jersey City where you can study to be a telephone operator, among 322 schools of higher education total in the Jersey City area. Given that the most common education level for telephone operators is a high school diploma or GED, it will take only a short time to learn to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Jersey City include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

New Age Training - New York, NY

New Age Training, 500 8th Ave 12th Floor, New York, NY 10018-6504. New Age Training is a small school located in New York, New York. It is a private for-profit school with primarily less-than 2-year programs and has 103 students. New Age Training has a less than one year program in Receptionist which graduated forty-seven students in 2008.

Union County College - Cranford, NJ

Union County College, 1033 Springfield Ave, Cranford, NJ 07016-1599. Union County College is a large college located in Cranford, New Jersey. It is a public school with primarily 2-year programs and has 11,866 students. Union County College has an associate's degree program in Customer Service Support/Call Center/Teleservice Operation which graduated one student in 2008.

LOCATION INFORMATION: Jersey City, New Jersey

Jersey City, New Jersey
Jersey City, New Jersey photo by Diliff

Jersey City is situated in Hudson County, New Jersey. It has a population of over 241,114, which has grown by 0.4% over the last ten years. The cost of living index in Jersey City, 132, is far greater than the national average. New single-family homes in Jersey City cost $222,700 on average, which is near the state average. In 2008, sixteen new homes were constructed in Jersey City, down from forty-one the previous year.

The three most popular industries for women in Jersey City are health care, finance and insurance, and educational services. For men, it is finance and insurance, professional, scientific, and technical services, and accommodation and food services. The average travel time to work is about 34 minutes. More than 27.5% of Jersey City residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 9.3%, is lower than the state average.

The unemployment rate in Jersey City is 11.8%, which is greater than New Jersey's average of 9.3%.

The percentage of Jersey City residents that are affiliated with a religious congregation, 62.1%, is more than both the national and state average. Abundant Joy Christian Center, First Presbyterian Church and Christ Our Savior Lutheran Church are some of the churches located in Jersey City. The most prominent religious groups are the Catholic Church, the Muslim Estimate and the American Baptist Churches in the USA.

Jersey City is home to the Claremont Terminal and the Pier H as well as Cortney Fricchione Park and Skinner Park. Shopping malls in the area include Newport Centre Mall Shopping Center, Stadium Plaza Shopping Center and Fourhundredforty Shopping Center.