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Career and Education Opportunities for Technical Service Representatives in Elizabeth, New Jersey

Technical service representatives can find many career and educational opportunities in the Elizabeth, New Jersey area. About 14,700 people are currently employed as technical service representatives in New Jersey. By 2016, this is expected to grow by 4% to 15,300 people employed. This is not quite as good as the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

A person working as a technical service representative can expect to earn about $40 hourly or $83,220 per year on average in New Jersey and about $33 hourly or $70,200 yearly on average in the U.S. as a whole. Incomes for technical service representatives are better than in the overall category of Sales and Clerical in New Jersey, and better than the overall Sales and Clerical category nationally.

There are 298 schools of higher education in the Elizabeth area, including fifteen within twenty-five miles of Elizabeth where you can get a degree to start your career as a technical service representative. Technical service representatives usually hold a Bachelor's degree, so you can expect to spend about four years training to become a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Elizabeth include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Insurance Agent. Sell life, property, or other types of insurance. May refer clients to independent brokers, work as independent broker, or be employed by an insurance company.
  • Model. Model garments and other apparel to display clothing before prospective buyers at fashion shows, private showings, or photographers. May pose for photos to be used for advertising purposes. May pose as subject for paintings, sculptures, and other types of artistic expression.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

St. John's University-New York - Queens, NY

St. John's University-New York, 8000 Utopia Pky, Queens, NY 11439. St. John's University-New York is a large university located in Queens, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 20,109 students and an admission rate of 56%. St. John's University-New York has a master's degree and a post-master's certificate program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Metropolitan College of New York - New York, NY

Metropolitan College of New York, 431 Canal St, New York, NY 10013-1919. Metropolitan College of New York is a small college located in New York, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 1,009 students and an admission rate of 42%. Metropolitan College of New York has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated fifty-three students in 2008.

Saint Josephs College-Main Campus - Brooklyn, NY

Saint Josephs College-Main Campus, 245 Clinton Ave, Brooklyn, NY 11205-3688. Saint Josephs College-Main Campus is a small college located in Brooklyn, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 1,251 students and an admission rate of 74%. Saint Josephs College-Main Campus has a less than one year program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated twelve students in 2008.

Professional Business College - New York, NY

Professional Business College, 125 Canal Street, New York, NY 10002-5049. Professional Business College is a small college located in New York, New York. It is a private not-for-profit school with primarily 2-year programs. It has 671 students and an admission rate of 42%. Professional Business College has a one to two year program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Pace University-New York - New York, NY

Pace University-New York, 1 Pace Plaza, New York, NY 10038-1598. Pace University-New York is a large university located in New York, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 12,229 students and an admission rate of 78%. Pace University-New York has a postbaccalaureate certificate and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties.

Fordham University - Bronx, NY

Fordham University, 441 E Fordham Rd, Bronx, NY 10458. Fordham University is a large university located in Bronx, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 14,666 students and an admission rate of 47%. Fordham University has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated six students in 2008.

New York University - New York, NY

New York University, 70 Washington Sq South, New York, NY 10012-1091. New York University is a large university located in New York, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 42,204 students and an admission rate of 32%. New York University has less than one year, bachelor's degree, master's degree, and post-master's certificate programs in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated sixty-four, thirty-one, zero, and thirty-three students respectively in 2008.

Polytechnic Institute of New York University - Brooklyn, NY

Polytechnic Institute of New York University, Six Metrotech Ctr, Brooklyn, NY 11201. Polytechnic Institute of New York University is a small university located in Brooklyn, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,983 students and an admission rate of 73%. Polytechnic Institute of New York University has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated fifteen and forty-five students respectively in 2008.

Globe Institute of Technology - New York, NY

Globe Institute of Technology, 291 Broadway, New York, NY 10007. Globe Institute of Technology is a small school located in New York, New York. It is a private for-profit school with primarily 4-year or above programs and has 511 students. Globe Institute of Technology has a one to two year and an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated one and fifty-four students respectively in 2008.

Stevens Institute of Technology - Hoboken, NJ

Stevens Institute of Technology, Castle Point On Hudson, Hoboken, NJ 07030-5991. Stevens Institute of Technology is a medium sized school located in Hoboken, New Jersey. It is a private not-for-profit school with primarily 4-year or above programs. It has 5,513 students and an admission rate of 53%. Stevens Institute of Technology has a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated fifteen students in 2008.

William Paterson University of New Jersey - Wayne, NJ

William Paterson University of New Jersey, 300 Pompton Rd, Wayne, NJ 07470. William Paterson University of New Jersey is a large university located in Wayne, New Jersey. It is a public school with primarily 4-year or above programs. It has 10,256 students and an admission rate of 63%. William Paterson University of New Jersey has a bachelor's degree program in Selling Skills and Sales Operations which graduated sixteen students in 2008.

SUNY Maritime College - Throggs Neck, NY

SUNY Maritime College, 6 Pennyfield Avenue, Throggs Neck, NY 10465-4198. SUNY Maritime College is a small college located in Throggs Neck, New York. It is a public school with primarily 4-year or above programs. It has 1,602 students and an admission rate of 69%. SUNY Maritime College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty-four students in 2008.

Mercy College - Dobbs Ferry, NY

Mercy College, 555 Broadway, Dobbs Ferry, NY 10522. Mercy College is a medium sized college located in Dobbs Ferry, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 8,792 students and an admission rate of 35%. Mercy College has a bachelor's degree and a master's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty-four and seven students respectively in 2008.

County College of Morris - Randolph, NJ

County College of Morris, 214 Center Grove Rd, Randolph, NJ 07869-2086. County College of Morris is a medium sized college located in Randolph, New Jersey. It is a public school with primarily 2-year programs and has 8,441 students. County College of Morris has an associate's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated seven students in 2008.

Manhattan College - Bronx, NY

Manhattan College, Manhattan College Pky, Bronx, NY 10471-4098. Manhattan College is a small college located in Bronx, New York. It is a private not-for-profit school with primarily 4-year or above programs. It has 3,446 students and an admission rate of 51%. Manhattan College has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty-four students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Elizabeth, New Jersey

Elizabeth, New Jersey
Elizabeth, New Jersey photo by Cobber17

Elizabeth is situated in Union County, New Jersey. It has a population of over 124,755, which has grown by 3.5% over the last ten years. The cost of living index in Elizabeth, 140, is far greater than the national average. New single-family homes in Elizabeth are valued at $321,400 on average, which is far greater than the state average. In 2008, eight new homes were constructed in Elizabeth, up from six the previous year.

The three most popular industries for women in Elizabeth are health care, educational services, and accommodation and food services. For men, it is construction, accommodation and food services, and other transportation, and support activities, and couriers. The average travel time to work is about 28 minutes. More than 12.1% of Elizabeth residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.2%, is lower than the state average.

The unemployment rate in Elizabeth is 12.4%, which is greater than New Jersey's average of 9.3%.

The percentage of Elizabeth residents that are affiliated with a religious congregation, 65.5%, is more than both the national and state average. First Pentecostal Church, Christ Episcopal Church and Alliance International Fellowship Church are some of the churches located in Elizabeth. The largest religious groups are the Catholic Church, the Presbyterian Church (USA) and the American Baptist Churches in the USA.

Elizabeth is home to the North Elizabeth Station and the Julian Station as well as Kellogg Park and Jackson Park. Visitors to Elizabeth can choose from Hampton Inn Newark-Airport, Centro America Express and Hilton Newark Airport for temporary stays in the area.