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Career and Education Opportunities for Telephone Operators in Elizabeth, New Jersey

Telephone operators can find many career and educational opportunities in the Elizabeth, New Jersey area. There are currently 1,200 working telephone operators in New Jersey; this should shrink 47% to 600 working telephone operators in the state by 2016. This is not quite as good as the national trend for telephone operators, which sees this job pool shrinking by about 3.6% over the next eight years. In general, telephone operators provide information by accessing alphabetical and geographical directories.

The income of a telephone operator is about $17 per hour or $37,330 per year on average in New Jersey. In the U.S. as a whole, their income is about $15 per hour or $31,670 per year on average. Telephone operators earn more than people working in the category of Telephone generally in New Jersey and more than people in the Telephone category nationally.

There are two schools within twenty-five miles of Elizabeth where you can study to be a telephone operator, among 298 schools of higher education total in the Elizabeth area. The most common level of education for telephone operators is a high school diploma or GED. You can expect to spend only a short time studying to be a telephone operator if you already have a high school diploma.

CAREER DESCRIPTION: Telephone Operator

Telephone Operator video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telephone operators provide information by accessing alphabetical and geographical directories. They also assist customers with special billing requests.

Every day, telephone operators are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings. It is also important that they understand what others are saying to them even in a noisy environment.

It is important for telephone operators to suggest and check alternate spellings and/or listing formats to customers lacking details or complete data. They are often called upon to offer special assistance to persons such as those who are unable to dial or who are in emergency situations. They also perform clerical duties such as typing and sorting mail. They are sometimes expected to operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls. Somewhat less frequently, telephone operators are also expected to promote company products and savings plans when appropriate.

Telephone operators sometimes are asked to promote company products and savings plans when appropriate. They also have to be able to furnish assistance for customers with special billing requests and observe signal lights on switchboards, and dial or press buttons to make connections. And finally, they sometimes have to furnish relay service for hearing-impaired users.

Like many other jobs, telephone operators must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Elizabeth include:

  • Computer Systems Support Specialist. Monitor and control electronic computer and peripheral electronic data processing equipment to process business, scientific, and other data according to operating instructions. May enter commands at a computer terminal and set controls on computer and peripheral devices. Monitor and respond to operating and error messages.
  • Customer Care Specialist. Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
  • Front Desk Manager. Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.
  • Interviewer. Interview persons by telephone, mail, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
  • Receptionist. Answer inquiries and obtain information for general public, customers, and other interested parties. Provide information regarding activities conducted at establishment; location of departments, offices, and employees within organization.

EDUCATIONAL OPPORTUNITIES: Telephone Operator Training

New Age Training - New York, NY

New Age Training, 500 8th Ave 12th Floor, New York, NY 10018-6504. New Age Training is a small school located in New York, New York. It is a private for-profit school with primarily less-than 2-year programs and has 103 students. New Age Training has a less than one year program in Receptionist which graduated forty-seven students in 2008.

Union County College - Cranford, NJ

Union County College, 1033 Springfield Ave, Cranford, NJ 07016-1599. Union County College is a large college located in Cranford, New Jersey. It is a public school with primarily 2-year programs and has 11,866 students. Union County College has an associate's degree program in Customer Service Support/Call Center/Teleservice Operation which graduated one student in 2008.

LOCATION INFORMATION: Elizabeth, New Jersey

Elizabeth, New Jersey
Elizabeth, New Jersey photo by Cobber17

Elizabeth is situated in Union County, New Jersey. It has a population of over 124,755, which has grown by 3.5% over the last ten years. The cost of living index in Elizabeth, 140, is far greater than the national average. New single-family homes in Elizabeth are valued at $321,400 on average, which is far greater than the state average. In 2008, eight new homes were constructed in Elizabeth, up from six the previous year.

The three most popular industries for women in Elizabeth are health care, educational services, and accommodation and food services. For men, it is construction, accommodation and food services, and other transportation, and support activities, and couriers. The average travel time to work is about 28 minutes. More than 12.1% of Elizabeth residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 4.2%, is lower than the state average.

The unemployment rate in Elizabeth is 12.4%, which is greater than New Jersey's average of 9.3%.

The percentage of Elizabeth residents that are affiliated with a religious congregation, 65.5%, is more than both the national and state average. First Pentecostal Church, Christ Episcopal Church and Alliance International Fellowship Church are some of the churches located in Elizabeth. The largest religious groups are the Catholic Church, the Presbyterian Church (USA) and the American Baptist Churches in the USA.

Elizabeth is home to the North Elizabeth Station and the Julian Station as well as Kellogg Park and Jackson Park. Visitors to Elizabeth can choose from Hampton Inn Newark-Airport, Centro America Express and Hilton Newark Airport for temporary stays in the area.