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Career and Education Opportunities for Technical Service Representatives in Nashua, New Hampshire

Technical service representatives can find many career and educational opportunities in the Nashua, New Hampshire area. About 3,600 people are currently employed as technical service representatives in New Hampshire. By 2016, this is expected to grow 13% to about 4,070 people employed. This is better than the national trend for technical service representatives, which sees this job pool growing by about 9.7% over the next eight years. Technical service representatives generally sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives earn about $37 hourly or $77,070 yearly on average in New Hampshire and about $33 per hour or $70,200 annually on average nationally. Compared with people working in the overall category of Sales and Clerical, people working as technical service representatives in New Hampshire earn more. They earn more than people working in the overall category of Sales and Clerical nationally.

The Nashua area is home to fifty-seven schools of higher education, including one within twenty-five miles of Nashua where you can get a degree as a technical service representative. The most common level of education for technical service representatives is a Bachelor's degree. You can expect to spend about four years training to become a technical service representative if you already have a high school diploma.

CAREER DESCRIPTION: Technical Service Representative

Technical Service Representative video from the State of New Jersey Dept. of Labor and Workforce Development

In general, technical service representatives sell goods for wholesalers or manufacturers where technical or scientific knowledge is required in such areas as biology, engineering, and electronics, normally obtained from at least 2 years of post-secondary education.

Technical service representatives answer clients' questions about products and credit terms. They also contact new and existing clients to consider their needs, and to explain how these needs could be met by specific products and services. Equally important, technical service representatives have to quote prices, credit terms and other bid specifications. They are often called upon to negotiate prices and terms of sales and service agreements. They are expected to inform clients of estimated delivery schedules or other data pertaining to purchased products. Finally, technical service representatives furnish clients with ongoing technical support.

Every day, technical service representatives are expected to be able to articulate ideas and problems. They need to listen to and understand others in meetings.

It is important for technical service representatives to initiate sales campaigns and follow marketing plan guidelines so as to meet sales and production expectations. They are often called upon to demonstrate and explain the operation and use of products. They also complete product and development training as required. They are sometimes expected to recommend ways for clients to modify product usage in order to further optimize production. Somewhat less frequently, technical service representatives are also expected to maintain customer records, using automated systems.

Technical service representatives sometimes are asked to complete expense reports and other paperwork. They also have to be able to verify clients' credit ratings, and appraise equipment in order to establish contract terms and trade-in values and inspect existing machinery/equipment placement, and develop diagrams to illustrate efficient space utilization, using standard measuring devices and templates. And finally, they sometimes have to furnish feedback to company's product layout team so that products can be tailored to clients' needs.

Like many other jobs, technical service representatives must want to innovate to meet new challenges and be able to work independently and make decisions on their own.

Similar jobs with educational opportunities in Nashua include:

  • Advertising Agent. Sell or solicit advertising, including graphic art, advertising space in publications, custom made signs, or TV and radio advertising time. May obtain leases for outdoor advertising sites or persuade retailer to use sales promotion display items.
  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Real Estate Agent. Rent, buy, or sell property for clients. Perform duties, such as study property listings, interview prospective clients, accompany clients to property site, discuss conditions of sale, and draw up real estate contracts. Includes agents who represent buyer.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Sales Team Manager. Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties, such as budgeting, accounting, and personnel work, in addition to supervisory duties.
  • Telemarketer. Solicit orders for goods or services over the telephone.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Technical Service Representative Training

Southern New Hampshire University - Manchester, NH

Southern New Hampshire University, 2500 N River Rd, Manchester, NH 03106. Southern New Hampshire University is a medium sized university located in Manchester, New Hampshire. It is a private not-for-profit school with primarily 4-year or above programs. It has 7,000 students and an admission rate of 74%. Southern New Hampshire University has a bachelor's degree program in Business, Management, Marketing, & Related Support Services, Other Specialties which graduated thirty students in 2008.

CERTIFICATIONS

Certified Customer Service Specialist: An individual who successfully passes ETA's World Class CSS Certification exam is professionally recognized as having the ability to uphold the interpersonal and business standards necessary in today's workplace.

For more information, see the ETA International website.

Certified Professional in Training: For those packagers having fewer than six years of academic and/or work experience, a Certified Professionals in Training (CPIT) program is offered.

For more information, see the Institute of Packaging Professionals website.

Certified Sales Professional: The Certified Sales Professional (CSP) program gives a thorough understanding of consultative selling.

For more information, see the Manufacturers Representatives Educational Research Foundation website.

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

Certified Salesperson: The SMEI Certified Professional Salesperson program is ideal for professionals who are employed as a sales representatives, account managers, distributor representatives and business development personnel.

For more information, see the Sales & Marketing Executives International website.

LOCATION INFORMATION: Nashua, New Hampshire

Nashua, New Hampshire
Nashua, New Hampshire photo by FSosio

Nashua is situated in Hillsborough County, New Hampshire. It has a population of over 86,576. The cost of living index in Nashua, 119, is far greater than the national average. New single-family homes in Nashua are valued at $175,700 on average, which is well below the state average. In 2008, fifty-seven new homes were constructed in Nashua, down from seventy-nine the previous year.

The three big industries for women in Nashua are health care, educational services, and computer and electronic products. For men, it is computer and electronic products, professional, scientific, and technical services, and construction. The average commute to work is about 25 minutes. More than 31.5% of Nashua residents have a bachelor's degree, which is lower than the state average. The percentage of residents with a graduate degree, 11.2%, is lower than the state average.

The unemployment rate in Nashua is 7.5%, which is greater than New Hampshire's average of 6.5%.

The percentage of Nashua residents that are affiliated with a religious congregation, 58.1%, is more than both the national and state average. Bethel Church, Unitarian Universalist Church of Nashua and Trinity Baptist Church are among the churches located in Nashua. The most common religious groups are the Catholic Church, the United Church of Christ and the Greek Orthodox Archdiocese of America.

Nashua is home to the Hillsborough County Courthouse and the Goodhue Memorial Library as well as Deschenes Oval and Nashua Manufacturing Company Historic District. Shopping malls in the area include Amherst Street Mall Shopping Center, Royal Ridge Mall Shopping Center and Nashua Mall Shopping Center. Visitors to Nashua can choose from Chalet Susse Motor Lodge, Crowne Plaza Nashua and Speaker's Corner Restaurant for temporary stays in the area.