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Career and Education Opportunities for Telemarketers in Henderson, Nevada

Telemarketers can find both educational opportunities and jobs in the Henderson, Nevada area. There are currently 3,830 working telemarketers in Nevada; this should shrink 2% to 3,770 working telemarketers in the state by 2016. This is better than the nation as a whole, where employment opportunities for telemarketers are expected to shrink by about 11.1%. In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers earn approximately $11 hourly or $23,490 yearly on average in Nevada. Nationally they average about $10 hourly or $21,960 yearly. Incomes for telemarketers are not quite as good as in the overall category of Sales and Clerical in Nevada, and not quite as good as the overall Sales and Clerical category nationally.

There are nineteen schools of higher education in the Henderson area, including one within twenty-five miles of Henderson where you can get a degree to start your career as a telemarketer. Telemarketers usually hold a high school diploma or GED, so you can expect to spend only a short time training to become a telemarketer if you already have a high school diploma.

CAREER DESCRIPTION: Telemarketer

Telemarketer video from the State of New Jersey Dept. of Labor and Workforce Development

In general, telemarketers solicit orders for goods or services over the telephone.

Telemarketers explain products or services and prices, and answer questions from clients. They also obtain customer data such as name and payment method, and enter orders into computers. Finally, telemarketers deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation.

Every day, telemarketers are expected to be able to articulate ideas and problems. It is also important that they listen to and understand others in meetings.

It is important for telemarketers to record names and reactions of prospects contacted. They are often called upon to adjust sales scripts to better target the needs and interests of specific individuals. They also deliver prepared sales talks, reading from scripts that describe products or services, so as to persuade potential clients to acquire a product or service or to make a donation. They are sometimes expected to contact businesses or private individuals by telephone in order to seek sales for goods or services, or to request donations for charitable causes. Somewhat less frequently, telemarketers are also expected to maintain records of contacts and orders.

Telemarketers sometimes are asked to answer telephone calls from potential clients who have been solicited through advertisements. They also have to be able to telephone or write letters to respond to correspondence from clients or to follow up initial sales contacts and conduct client or market surveys so as to obtain data related to potential clients. And finally, they sometimes have to schedule appointments for sales representatives to meet with prospective clients or for clients to attend sales presentations.

Like many other jobs, telemarketers must be able to deal with stress and deal with situations calmly and have exceptional integrity.

Similar jobs with educational opportunities in Henderson include:

  • Cage Cashier. Exchange coins and tokens for patrons' money. May issue payoffs and obtain customer's signature on receipt when winnings exceed the amount held in the slot machine. May operate a booth in the slot machine area and furnish change persons with money bank at the start of the shift, or count and audit money in drawers.
  • Cashier. Receive and disburse money in establishments other than financial institutions. Usually involves use of electronic scanners, cash registers, or related equipment. Often involved in processing credit or debit card transactions and validating checks.
  • Product Demonstrator. Demonstrate merchandise and answer questions for the purpose of creating public interest in buying the product. May sell demonstrated merchandise.
  • Retail Sales Manager. Directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, and personnel work, in addition to supervisory duties.
  • Retail Salesman. Sell merchandise, such as furniture, motor vehicles, or apparel in a retail establishment.
  • Wholesale and Manufacturing Sales Representative. Sell goods for wholesalers or manufacturers to businesses or groups of individuals. Work requires substantial knowledge of items sold.

EDUCATIONAL OPPORTUNITIES: Telemarketer Training

College of Southern Nevada - Las Vegas, NV

College of Southern Nevada, 6375 W. Charleston Blvd., Las Vegas, NV 89146-1164. College of Southern Nevada is a large college located in Las Vegas, Nevada. It is a public school with primarily 4-year or above programs and has 27,035 students. College of Southern Nevada has an associate's degree program in Sales, Distribution, and Marketing Operations which graduated two students in 2008.

CERTIFICATIONS

National Professional Certification in Sales: The Certification was designed to capture the core Sales duties for a broad range of entry-level through first-line supervisory positions across the sales and service industries.

For more information, see the National Retail Federation Foundation website.

LOCATION INFORMATION: Henderson, Nevada

Henderson, Nevada
Henderson, Nevada photo by Katie Claypoole

Henderson is located in Clark County, Nevada. It has a population of over 252,064, which has grown by 43.7% in the past ten years. The cost of living index in Henderson, 93, is below the national average. New single-family homes in Henderson are valued at $135,800 on average, which is well below the state average. In 2008, 1,063 new homes were constructed in Henderson, down from 2,224 the previous year.

The three big industries for women in Henderson are accommodation and food services, arts, entertainment, and recreation, and health care. For men, it is construction, accommodation and food services, and arts, entertainment, and recreation. The average commute to work is about 24 minutes. More than 23.7% of Henderson residents have a bachelor's degree, which is higher than the state average. The percentage of residents with a graduate degree, 7.9%, is higher than the state average.

The unemployment rate in Henderson is 10.7%, which is less than Nevada's average of 12.6%.

The percentage of Henderson residents that are affiliated with a religious congregation, 36.2%, is less than the national average but more than the state average. The largest religious groups are the Catholic Church, the LDS (Mormon) Church and the Southern Baptist Convention.

Henderson is home to the Amargosa Substation and the Las Vegas Downs as well as Henderson City Park and O'Callaghan Park. Shopping malls in the area include Boulder - Lake Mead Shopping Center and Lake Mead Shopping Center. Visitors to Henderson can choose from The Ritz-Carlton Lake Las Vegas, Railroad Pass Hotel & Casino and Fuego for temporary stays in the area.